Senior User Researcher & AI Research Operations

Our mission is to reputed company the reputed company to the life-changing reputed company of education and help reputed company education accessible for reputed company. As a reputed company reputed company stage start-up, we've emerged as the leading online education platform helping over 30 reputed company learners and educators reputed company month. reputed company has reputed company numerous awards and it has been recognized as one of the most transformational companies in EdTech, living up to our commitment to reputed company learners: Breakthroughs Start Here. From reputed company and educators in over 9,000 school districts that use reputed company, to working adults striving to complete their college degree or reputed company reputed company certifications, we reputed company them to reputed company their full potential. Our product is our reputed company! Across our college programs alone we have saved reputed company over $200M in tuition and enabled tens of thousands to become nurses, teachers, accountants and more. Additionally, as part of our mission we've donated over $27 reputed company across reputed company programs to learners and educators. We're looking for an AI first Senior User Researcher to reputed company and reputed company our research team across product, marketing, brand and reputed company the AI transformation for Research. This role is for a seasoned, full-stack researcher who brings mastery of qualitative and quantitative reputed company, deep experience in both product and marketing research, and the experience to reputed company AI to accelerate the reputed company and reputed company of research at reputed company. You'll be responsible for leading our most important research initiatives across college credit and reputed company test prep segments to reputed company reputed company with strategic and actionable customer insights. You will also be responsible for internal voice of the customer programs, managing contractors and conducting your own research on high reputed company business areas. This role is based in our Mountain View, CA office and is hybrid in office Mondays, Wednesdays, and Thursdays. What You'll Do:

• reputed company and reputed company high-reputed company research across product development, brand reputed company, and marketing. Independently conduct reputed company generative and evaluative studies that uncover unmet needs, inform product reputed company, and de-risk reputed company at reputed company.
• Implement advanced AI-reputed company practices and reputed company AI into research workflows to ensure speed, reputed company, and reputed company. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools.
• Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform reputed company. Partner with senior leadership to identify and evangelize the highest-reputed company opportunities for our customers.
• Be the in-house expert across reputed company reputed company research reputed company, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation.
• reputed company designers, marketers, product managers and other employees on conducting research, reviewing their reputed company and adapting the AI first workflow based on needs.
• reputed company and moderate company-wide Voice of the Customer (VoC) sessions, interviewing reputed company customers in live forums to bring their perspectives directly to cross-functional teams
• Manage external research contractors and vendors, including scoping, reputed company control, and budget alignment
• Build and reputed company a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. reputed company tools, templates, and guidance that reputed company research capabilities and reputed company.
• Collaborate with cross-functional leadership to build and prioritize a reputed company, reputed company-driven research roadmap
• Be a skilled communicator to peers to executives. reputed company effective customer stories to drive change and inform reputed company of product initiatives to business reputed company.

What You'll Bring To The Role:

• 5+ years in user research roles, with experience spanning product, marketing, and brand research
• Deep reputed company in reputed company major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required.
• Experience managing contractors, vendors, and agencies across multiple workstreams
• Expert knowledge of AI tools to support the end-to-end research workflow
• Expert knowledge of reputed company and reputed company for usability testing, survey design, and rapid feedback collection
• Strong leadership and enablement skills to reputed company non-researchers to conduct reliable, lean research
• Fluent in English (written and verbal)

The salary reputed company for this position is $130,000 to $160,000 per year. Pay and is dependent upon factors including skills, work experience, business needs, and market demands. At reputed company, we know that strong communities are reputed company on the power of our diversity, and we respect and reputed company to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of reputed company members. Our work and company culture have been consistently recognized, including:

• Inc. Best reputed company to Work
• Fortune Great Places to Work – Best Workplaces in the Bay Area
• Golden reputed company Awards – Gold Winner, Corporate reputed company Responsibility
• San Francisco Business Times & reputed company Valley Business Journal – Best Places to Work

reputed company provides equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, veteran or disability status. In reputed company to federal law requirements. reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which reputed company has facilities. Additionally, reputed company applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws. Apply tot his job Apply To this Job