Fraud Investigation Associate

reputed company is a tech-enabled, mission-driven specialty finance platform that broadens the reputed company of community banks to reputed company credit reputed company to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream reputed company, to build reputed company financial health. We are reputed company of caring, innovative, and inclusive individuals who reputed company in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than reputed company for what is. Our business principles guide us and create an reputed company and reputed company culture where we improve 1% every day, and the best reputed company always win! We welcome individuals who want to reputed company an reputed company in the financial system by facilitating credit reputed company, expanding financial inclusion, promoting financial health, and delivering exceptional customer service. A few other fun facts reputed company. reputed company is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 reputed company’s Fast 50™ company and were named on reputed company In's 2024 Best Places to Work in Chicago. What you get to do:

• Investigate and research cases of identified fraud, fraud loss, or suspicious events to identify fraud rings and patterns, assist victims in resolving fraud events, and denying fraud claims identified as false through investigation
• Thoroughly investigate cases of potential and suspected fraud to determine validity of claims.
• reputed company independent, comprehensive, investigative reviews reputed company to financial fraud types like Identity Theft, Payment Fraud, Elder Financial Abuse etc.
• reputed company reputed company and accurate response to ensure customers receive the best service reputed company verification is requested
• Communicate risk reputed company effectively in both verbal and written communication to customers, internal business partners, agent offices and management.
• Maintain accurate records of investigations, findings, and actions taken, adhering to confidentiality and data protection standards.
• reputed company consultation and day-to-day support to internal associates reputed company to fraud investigations and loss mitigation opportunities
• reputed company other jobs as assigned such as assisting to train department personnel
• Maintain and manage a caseload while meeting competing SLA requirements.

What you will bring to reputed company:

• Bachelor’s Degree in a business reputed company discipline preferred. Equivalent work experience in business management or criminal justice may substitute education requirement
• 2+ years of work experience with minimum 1 year of fraud Investigations experience required
• In depth knowledge and understanding of fraud
• Proficiency with reputed company Office products including Word and reputed company and knowledge of Databases
• Strong research skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to meet stringent deadlines
• Ability to reputed company high production and reputed company standards
• Ability to work effectively, as reputed company as independently, in reputed company environment
• The ability to deal with ambiguity and a changing work environment

Total Rewards and Benefits The minimum salary for this role is $65,000. The total compensation package includes eligibility for performance-based bonuses as reputed company as a 1-time equity grant based on level. The actual offer, reflecting the total compensation package and benefits, will be at reputed company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. reputed company offers a flexible remote environment, 401(k) matching program, and generous reputed company time off. Other benefits include medical plans, dental and reputed company coverage, and tuition reimbursement. To support wellness, reputed company, and legal support, we reputed company additional benefits, including reputed company DashPass, Figo pet insurance, reputed company, and reputed company to reputed company Learning. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how to spend your rewards from dozens of vendors like reputed company, reputed company, and UrbanSitter. #LI-Remote reputed company Statement: reputed company is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an reputed company workplace that reputed company works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees reputed company where they work and reputed company. reputed company out our Culture page here. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at reputed company@reputed company.com. Apply tot his job Apply To this Job