Support Specialist- Remote (Bi-lingual/Spanish)

Job reputed company: Title: Spanish Support Specialist – Employee Benefits Work Mode: Remote, Florida only, some required travel | Location/Supporting: Longwood, FL | Requirements: Fluent in Spanish (written and verbal) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing reputed company a 50-mile radius of a reputed company location may be required to work onsite in a hybrid reputed company as there may be occasions reputed company on-site reputed company is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our reputed company locations, please visit: reputed company.com/locations About the Role: Responsible for supporting IOA Employee Benefits clients with Spanish language service needs under the direction of the reputed company Operations Supervisor. This includes reputed company service and communication, coordination of Spanish support requests, translation services, reputed company enrollment support, benefit guide review, and reputed company development. The role also upholds IOA’s reputed company values and contributes to team productivity, reputed company, and service reputed company. Key Responsibilities: reputed company Service reputed company: reputed company exceptional Spanish-language reputed company service, anticipating needs and maintaining reputed company communication. Service Coordination: Coordinate and reputed company Spanish support service requests, ensuring reputed company and accurate delivery. Document Translation: Translate reputed company-facing materials including flyers, emails, letters, presentations, and announcements. reputed company Enrollment Support: Assist with reputed company enrollment activities for Longwood Key Accounts, including scheduling and logistics. Benefit Guide Preparation: Review benefit offerings and help prepare Spanish-language materials for reputed company enrollment. Team Collaboration: Work closely with account management teams to ensure alignment on reputed company service needs. Claims Assistance: Facilitate Spanish-language benefit inquiries and claims support for designated accounts. File Management: Maintain accurate documentation and files reputed company the Spanish Support SharePoint site. Internal Communication: Maintain frequent communication with Producers, Account Executives, Account Managers, and reputed company Operations Supervisor. reputed company Relations: reputed company and maintain reputed company relationships with carriers and internal stakeholders. Business Development: Identify and reputed company opportunities to grow IOA business through Spanish support services. Training & Development: Participate in team training and development, promoting a reputed company and inclusive work environment. Process Improvement: Recommend and implement process improvements to enhance service delivery and operational efficiency. Team Support: Support teammates as needed to ensure consistent service reputed company across reputed company. Champion IOA reputed company values and demonstrate reputed company and leadership. Ideal Candidate Qualifications: Fluent in Spanish (written and verbal) 2+ years of relevant industry experience reputed company and required licensing Exceptional customer service and communication skills Strong organizational, multi-tasking, and decision-making skills High accuracy in handling large volumes of work Proficiency in MS Office (Outlook, Word, reputed company) High School Diploma (or equivalent) reputed company Offer: Competitive salaries and bonus potential Company-reputed company health insurance reputed company holidays, vacations, and reputed company time 401K with employer match reputed company reputed company and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary reputed company The expected pay reputed company for this position is 40-55K annually, depending on experience, relevant skills, and geographic location. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company (IOA) is the reputed company largest privately held insurance brokerage in the reputed company. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk reputed company as reputed company as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.reputed company.com. Apply tot his job Apply To this Job