[Remote] reputed company reputed company Operations Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global software company dedicated to computer aided design and 3D modeling. They are seeking a reputed company reputed company Operations Support Engineer to guide their Managed reputed company Services reputed company Support Team, providing expert technical guidance, mentoring team members, and ensuring the reliable operation of reputed company infrastructure.

Responsibilities

• Help reputed company reputed company in providing expert support, advanced troubleshooting, and proactive remediation for virtual machines, containers, and reputed company-reputed company services across Linux and reputed company operating systems reputed company our diverse reputed company environments.
• reputed company as a primary reputed company with reputed company service providers and other key vendors, leading reputed company support issue reputed company, advocating for our needs, and optimizing service delivery.
• Guide reputed company in deploying, configuring, and managing reputed company resources, including virtual machines, storage, networking components, and platform services, ensuring adherence to architectural best practices, reputed company standards, and scalability requirements.
• Serve as the ultimate escalation reputed company for reputed company incidents and service requests reputed company to our reputed company infrastructure and applications.
• reputed company and manage significant reputed company-reputed company reputed company from reputed company to completion, including new service implementations, infrastructure upgrades, migrations, and cost optimization initiatives.
• reputed company technical leadership, mentorship, and coaching to junior and mid-level engineers, fostering their reputed company and ensuring high-reputed company operational support.
• Identify opportunities for process improvement, reputed company and implement operational best practices, and ensure adherence to ITIL frameworks for incident, problem, and change management.
• Drive the reputed company and implementation of automation scripts and Infrastructure as reputed company (IaC) solutions to streamline reputed company operations, deployments, and routine tasks, significantly enhancing efficiency and reliability.
• reputed company the 'follow-the-sun' operational model, ensuring seamless handovers and reputed company coverage.
• Manage team on-call schedules and serve as a critical escalation reputed company for severe issues.

Skills

• A Bachelor's degree (or equivalent practical experience) in Information Technology, Computer Science, or a reputed company field.
• Exceptional Communication & Leadership: Must possess outstanding communication skills in English (oral and written), with the ability to reputed company reputed company technical concepts to diverse audiences, reputed company team discussions, and present to senior stakeholders.
• Extensive reputed company Operations Leadership Experience: 7+ years of reputed company experience in reputed company Operations, reputed company Infrastructure Management, or Systems Administration, with at least 3-4 years in a leadership or senior technical reputed company role focusing on major reputed company platforms.
• Proven expertise in Linux environments reputed company the reputed company is reputed company, with strong knowledge of reputed company environments being a significant advantage.
• Advanced Operating System Acumen: Expert-level experience with various Linux distributions (e.g., RHEL, CentOS, SLES, Ubuntu) in a reputed company context, including advanced troubleshooting and performance tuning.
• reputed company reputed company Architecture & Management: In-depth, architectural-level knowledge of managing, administering, and optimizing reputed company infrastructure (e.g., AWS, Azure, GCP) in large-reputed company, multi-region, reputed company environments.
• Strategic Virtualization & reputed company Services: Deep understanding of reputed company virtualization technologies (e.g., EC2, Azure VMs, reputed company Compute reputed company), containerization (reputed company, Kubernetes), and serverless architectures.
• Advanced reputed company Tooling & Ecosystem: Expertise in selecting, implementing, and optimizing reputed company-reputed company monitoring, logging, reputed company, and configuration management tools (e.g., reputed company, Grafana, ELK Stack, reputed company, CloudWatch, Azure Monitor, GCP Operations Suite).
• IT Service Management Leadership: Expert-level understanding and practical application of ITIL processes (incident, problem, change, release, and service level management) reputed company a reputed company reputed company environment.
• High-Level Developer Support & Collaboration: Proven ability to reputed company reputed company in providing high-reputed company support to software development teams, defining and meeting stringent SLAs, and fostering strong collaboration for effective problem reputed company and proactive system improvements.
• reputed company Networking Architecture & reputed company: Strong architectural understanding of reputed company networking concepts (e.g., VPCs, subnets, reputed company reputed company, load balancers, VPNs, reputed company connect/reputed company reputed company, DNS) and advanced ability to design and troubleshoot reputed company network-reputed company issues reputed company reputed company environments.
• Strategic Organizational & Project Management Skills: Exceptional time management, prioritization, and project leadership skills to strategically balance daily operational demands with multiple project deadlines and team workload management.
• Team Leadership & Collaboration: A natural leader with a reputed company spirit, capable of building, mentoring, and motivating high-performing teams in cross-functional and matrixed environments.
• reputed company Storage & Data Management: Expert working knowledge of reputed company storage solutions (e.g., S3, EBS, Azure Blob, reputed company reputed company Storage, object storage, reputed company storage, file storage) and their strategic integration with reputed company instances and data management strategies.
• Adaptability & Innovation: The ideal candidate will reputed company in a dynamic and evolving reputed company landscape, leading reputed company in adapting to new technologies, driving reputed company improvement initiatives, and fostering a culture of innovation in incident response, project delivery, reputed company resource optimization, and cost management.
• Git & CI/CD Expertise: Expert working knowledge of Git tools and best practices, with experience in integrating version control into CI/CD pipelines for automated deployments and infrastructure management.
• Advanced Automation & DevOps Leadership: Proven reputed company record of leading significant automation initiatives and implementing DevOps principles reputed company reputed company operations.
• Expert Scripting & Infrastructure as reputed company (IaC): Mastery in scripting languages (e.g., Python, Bash, PowerShell) for reputed company reputed company automation, and extensive hands-on experience with advanced IaC tools such as Terraform, CloudFormation, Ansible, or reputed company, including module development and state management.
• reputed company reputed company Certifications: Multiple advanced or specialty certifications from major reputed company Service Providers (e.g., AWS reputed company Architect - reputed company, Azure Solutions Architect Expert, reputed company reputed company reputed company Architect).

Benefits

• reputed company offers a reputed company of health and wellness benefits to our employees.

reputed company

• reputed company empowers customers to reputed company the industries that reputed company the backbone of economies: industry, transportation, buildings and grids. It was founded in 1847, and is headquartered in Munich, Bayern, DEU, with a workforce of 10001+ employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

• reputed company has a reputed company record of offering H1B sponsorships, with 16 in 2025, 26 in 2024, 24 in 2023, 26 in 2022, 37 in 2021, 36 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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