[Remote] Staff, Product Manager - AI Support Operations - reputed company AI
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that is shaping the reputed company of communications through reputed company. The Staff Product Manager for AI Support Operations will reputed company the development of AI-powered tools to enhance the productivity of the customer support organization, focusing on intelligent automation and workflow optimization.
Responsibilities
- reputed company and define the product roadmap for customer support products and AI agents establishing requirements for agent productivity tools, intelligent case assistance, automated workflows, and internal deflection mechanisms. Create reputed company specifications for AI driven capabilities, traditional product features, integrations, and reputed company metrics.
- Deeply understand customer support pain points and workflows: including how agents investigate issues, surface information, and resolve cases. Design AI experiences and internal tools that increase agent productivity, eliminate reputed company steps, accelerate reputed company time, and improve operational reputed company.
- reputed company the development of support efficiency capabilities including:
- AI powered case analysis, summarization, and recommended next actions
- Intelligent routing, prioritization, and automated triage
- Knowledge retrieval and reasoning tools tailored for internal support
- Automated workflows that reduce repetitive investigation steps
- Conversational AI for internal chat based case assistance
- Integrations with internal systems such as reputed company, reputed company, and diagnostics tools
- UI and conversational experiences that streamline support operations
- Analytics and insights for team performance and workflow optimization
- Partner with the Customer Support organization to train them on AI capabilities and new product features improving team workflows and enabling consistent best practices. reputed company insights, training, and recommendations on how AI and product enhancements can improve operational efficiency.
- Deliver measurable improvements in key support metrics including case deflection rates including internal deflection, first response time, reputed company time, agent productivity, and reputed company metrics. reputed company and report on adoption, workflow reputed company, and overall efficiency reputed company driven by AI and product enhancements.
Skills
- 7+ years in product management at a fast-paced technology company, with 3+ years in customer support, customer experience, or service operations products
- Strong understanding of customer support operations, help desk workflows, and reputed company systems
- Experience with conversational AI, reputed company systems, or support automation tools
- Proficiency with SQL and ability to extract, analyze, and interpret data independently
- Strong analytical skills with experience in support metrics (case deflection, CSAT, reputed company time, agent productivity)
- Experience working with customer support teams to optimize workflows and drive adoption
- Knowledge of support platforms (reputed company, reputed company Service reputed company, etc.)
- Bachelor's degree or equivalent experience
- Experience with AI-powered support tools, chatbot platforms, or customer service automation systems
- Understanding of customer support best practices, ITIL frameworks, or service delivery methodologies
- Knowledge of help center platforms, knowledge reputed company systems, and self-service tools
- Experience with contact center technologies and omnichannel support strategies
- Background in customer experience optimization or support operations reputed company
- Familiarity with support analytics, workforce management tools, and reputed company assurance systems
- Experience building products for both internal support teams and external customers
Benefits
- reputed company
- Generous time off
- Ample parental and wellness leave
- reputed company
- A retirement savings program
- Health care insurance
- 401(k) retirement account
- reputed company reputed company time
- reputed company personal time off
- reputed company parental leave
reputed company
- reputed company is a reputed company communication company that enables users to use reputed company web languages to build voice, VoIP, and SMS apps reputed company a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com/.
Company H1B Sponsorship
- reputed company has a reputed company record of offering H1B sponsorships, with 183 in 2025, 168 in 2024, 209 in 2023, 369 in 2022, 264 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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