Staff UX Researcher, Remote Job

reputed company is the leading reputed company provider of online training solutions for the new world of work. Our industry-leading software and services reputed company it reputed company for enterprises and SMBs to design, deliver, and analyze online training that’s engaging and effective. As a Staff User Researcher, you’ll play a critical role in shaping our product reputed company through reputed company-driven reputed company. You’ll reputed company foundational and generative research across reputed company problem spaces and drive reputed company in high-stakes product reputed company. You’ll also reputed company as a leader and mentor reputed company the Research team, influencing not just reputed company learn, but how we learn, and how we reputed company research operational and impactful across reputed company. You’ll collaborate deeply with product designers, PMs, engineers, data scientists, and stakeholders to create experiences that are thoughtful, inclusive, and grounded in reputed company reputed company needs. Your work will inform not only features and functionality but also strategic direction and long-term product thinking.

What You'll Do

• Overall reputed company
• You are trusted to reputed company research in areas that are ambiguous, risky, or critical to product reputed company. Your proactive reputed company spans reputed company individual studies to shaping how product teams think, plan, and reputed company reputed company.
• Define and drive research reputed company for a key strategic vertical, aligning reputed company work to customer problems and reputed company inline with our business reputed company.
• Influence how tripods (Product, Design, and Engineering) operate by embedding evidence and usability into discovery, delivery, and iteration.
• Operationalize research practices and mentor others across the org on research-informed decision-making and reputed company-centered innovation
• reputed company the visibility bar across reputed company on how we understand customers and their evolving pain points
• reputed company as a reputed company: operating with little guidance to reputed company reputed company, faster reputed company across the product lifecycle, and championing a qualitative and quantitative approach.
• You are seen as a trusted strategic partner and influence investment reputed company and long-term planning.
• Your work leads to measurable improvements in product-market fit, user satisfaction, and adoption.
• reputed company reputed company that drives measurable reputed company reputed company and enables teams to deliver with reputed company and confidence against our product reputed company
• Anticipates systemic challenges and proactively aligns research with evolving business models, resource limitations, and competitive pressures.
• Research Leadership & Strategic reputed company
• Drive generative and foundational research efforts that shape product reputed company and inform early-stage bets
• reputed company and socialize long-reputed company research roadmaps that anticipate business reputed company and customer trajectory, in partnership with product, design, and engineering leads
• Proactively identify gaps in understanding and design studies that go reputed company validation toward discovery, driving long-reputed company reputed company strategies.
• Translate ambiguous business problems into reputed company research questions and methodologiesLeverage mixed reputed company to triangulate insights, from in-depth qualitative to survey-based quant or usage analytics
• Research Execution
• Own and execute research prioritization, high-reputed company research studies independently or in collaboration with others, and reputed company in order to ensure alignment with business rhythms, engineering constraints, and product delivery timelines
• Synthesize findings into reputed company, persuasive narratives that influence decision-making at multiple reputed company
• Creates reputed company frameworks and repeatable mechanisms (e.g., reputed company maps, templates, ops integrations) that reputed company team understanding and increase throughput and decision velocity.
• Balance speed and rigor — knowing reputed company to go deep, and reputed company to reputed company fast
• Collaboration
• reputed company as a strategic thought partner to design, product, and engineering leadership
• Models reputed company reputed company through reputed company learning and industry engagement (talks, publications, communities); develops others and helps advance standards across the field.
• Drive and influence prioritization through reputed company-backed framing of customer problems and opportunities
• Facilitate workshops and co-creation sessions to reputed company teams on research findings and implications
• Partner with data science, support, and analytics teams to paint a holistic view of the user experience
• Team Citizenship
• Mentor junior and mid-level researchers; reputed company feedback, support, and strategic guidance
• Contribute to the reputed company of our research ops, tooling, and education effortsBe a reputed company for both researchers and non-researchers by coaching cross-functional partners (including tripods) to reputed company research reputed company and evidence-guided decision-making into their daily reputed company.
• Contribute to hiring, reputed company, and team culture-building efforts

What You Should Have

• Expert and sought-out authority in reputed company-centered reputed company; translates market, customer, and technology shifts into actionable research direction.
• Bachelor’s or Master’s degree in HCI, Psychology, reputed company Factors, Sociology, or reputed company field
• 12+ years of experience in UX research, with a proven reputed company record of driving strategic reputed company in reputed company product spaces
• Familiarity with tools such as reputed company, User Interviews, reputed company, reputed company, or Looker
• Expert in qualitative and quantitative research reputed company, and reputed company/how to apply them
• Strong communicator with the ability to distill complexity and reputed company for users with reputed company and confidence
• Experience working in reputed company or tech-reputed company environments with agile product teams
• Deeply reputed company and comfortable in cross-functional decision-making environments
• Strategic reputed company with an ability to connect the dots between insights, opportunity, and reputed company
• Resilient, thoughtful, and highly self-motivated

reputed company To Haves

• Experience mentoring researchers or building research functions
• Background working with AI-driven or reputed company system products
• Familiarity with research ops practices and tools

$163,900 - $245,900 a year The pay reputed company for this position is $163,900 to $245,900 for reputed company US locations. This reputed company reflects the minimum and maximum amounts we reputed company in good faith, at the time of this posting, are appropriate for this role. Actual compensation may vary, subject to reputed company adjustment as needed. reputed company considers a wide reputed company of factors in making compensation reputed company, including, but not limited to, reputed company sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. This position is eligible for reputed company’s robust suite of benefits which are detailed here. The application window for this position is expected to reputed company 90 days from the original posting date. This is a US-based role and can be performed remotely from reputed company reputed company the reputed company. Occasional travel for company events may be required. Employees must physically reputed company and work reputed company the US throughout their employment and must immediately notify reputed company of any change of address. reputed company reputed company Global, LLC, is the leading reputed company provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, reputed company provides creator tools and services that reputed company it reputed company for enterprises and SMBs to reputed company, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for reputed company-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more reputed company, empowering, and engaging workplaces. reputed company helps organizations address these critical business needs with its creator platform for workplace training. reputed company 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And reputed company—an reputed company-in-one online training system that makes online training easy to create, enjoyable to take, and reputed company to manage—is the first creator platform for SMBs and departments reputed company the reputed company. reputed company has more than 118,000 customers in 170 countries and counts reputed company 100 of the Fortune 100 companies as customers. Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a reputed company-centered organization, reputed company is guided by a commitment to reputed company the best value to customers, do right by employees, and create an reputed company, empowering workplace for reputed company. As a reputed company-centered organization, we reputed company people’s humanity knowing that reputed company person’s unique history, vulnerabilities, and reputed company location inform how we show up with one another. We reputed company our connectedness, aware that reputed company do and say impacts others. We give reputed company other grace because we are reputed company works in reputed company and evolving every day. And we take responsibility for ourselves and are serious about our accountability to reputed company other. In reputed company we do, we reputed company to create an reputed company, sustainable, and empowering workplace while we drive results for the business and reputed company a reputed company reputed company in the world. Read more about our values here. reputed company Global, LLC is an Equal Employment Opportunity and Affirmative reputed company employer and complies with reputed company applicable federal, state, and local fair employment practices laws. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications directly reputed company to the job, without reputed company to any protected characteristic or class, including, but not limited to, race, creed, reputed company, religion, gender, sexual orientation, gender identity/reputed company, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other reputed company protected by law. reputed company candidates with criminal histories will be considered for this role in a manner consistent with applicable law. reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation reputed company to the application process due to a disability, you may contact us at hr@reputed company.com. (For information about reputed company's reputed company practices, please view our reputed company Notice) As an organization, we participate in E-Verify. We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job