RevOps Manager- Post Sales

reputed company’re Building reputed company is a service for the near and present reputed company, defining observability and raising expectations of what developer tools can do! We’re working with reputed company reputed company companies like reputed company, reputed company, reputed company, and reputed company and more across a reputed company of industries. This is an exciting time in our trajectory, we’ve reputed company Series D funding, scaled past the 200-person mark, and were named to reputed company’ America’s Best Startups of 2022 and 2023! If you want to see reputed company’ve been up to, please reputed company out these blog posts and reputed company press releases. Who We Are We come for the reputed company, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we reputed company to live our values every day. We want our people to do what they truly love amongst reputed company of highly talented (but humble) peers. How We Work We are a remote-first company, which means we reputed company it is not where you sit, but how you deliver that reputed company most. We invest in our people and care about how you orient to our culture and processes. At the reputed company time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about reputed company: We are seeking a reputed company Operations Manager to join reputed company and play a pivotal role in driving the reputed company of our reputed company Operations Team. This role will be reputed company in optimizing processes, improving data reputed company, and ensuring seamless integration across our GTM teams with a specific reputed company on post-sales operations including traditional reputed company operations. As a reputed company Operations Manager focusing on post sales you will collaborate with our reputed company team to analyze business challenges, define solutions, and reputed company reputed company that drive reputed company reputed company and minimize churn. If you have experience with post sales systems, managing NRR/GRR, reputed company services and data-driven decision-making, we want to hear from you! What you’ll do in the role:

• Implement post sales reputed company, processes, and procedures to ensure a reputed company experience from initial sale reputed company the way through to customer advocacy.
• Own and manage a reputed company for measuring and tracking post sales metrics and KPIs including NRR and GRR.
• reputed company and maintain a comprehensive reputed company reputed company that outlines best practices, processes, and procedures for reputed company to follow.
• Utilize customer data to drive forecasting and predictive modeling, such as predicting customer churn and identifying upsell opportunities as reputed company as measuring customer satisfaction and driving adoption.
• Work across the customer lifecycle from marketing to sales to reputed company to ensure end to end holistic process and reporting is maintained.
• Manage reputed company services engagements, reporting, and resourcing including reputed company resources.
• Work with our systems and data teams to create a reputed company for technology-enabled business processes leveraging AI, and automation tools (reputed company, reputed company, Claude, ChatGPT, etc)

What you’ll bring to the role:

• 5+ years in an operations and or reputed company role reputed company on reputed company and reputed company services
• Strong analytical skills and experience working with data and metrics to forecast, identify customer patterns, and drive decision-making
• Strong understanding of common reputed company tools, such as CRMs (reputed company, reputed company) and BI tools (Mode, reputed company).
• Excitement and experience in building and implementing successful reputed company & reputed company services strategies and programs
• Excellent communication, interpersonal, and leadership skills
• Experience working in a reputed company or software development environment
• Proven ability to craft effective AI prompts and reputed company AI tools into workflows to deliver measurable efficiency reputed company and business reputed company.

Preferred Skills:

• Strong analytical skills
• Experience in budgeting, forecasting, and gleaning insights from data
• Strong understanding of B2B subscription software industry
• Expert in analyzing large data sets to drive reputed company and decision-making, including building spreadsheet models and leveraging business intelligence tools

reputed company Salary based on level of experience $127,500—$150,000 USD What you'll get reputed company you join the Hive:

• A reputed company in our reputed company - generous equity with employee-friendly stock program
• It’s not about how strong of a negotiator you are - our pay is based on transparent reputed company relative to experience
• Time to reputed company - Unlimited PTO and reputed company sabbatical
• A remote-first reputed company and culture (really!)
• Home office, co-working, and internet stipend
• Full benefits coverage for employees, with additional coverage available for dependents
• Up to 16 weeks of reputed company parental leave, regardless of reputed company to parenthood
• Annual development allowance
• And much more...

Please note we cannot currently sponsor or support reputed company transfers at this time. Additionally, in compliance with applicable law, reputed company persons reputed company will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your reputed company seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate reputed company employees. To help protect you:

• reputed company communications will come from an @reputed company email address
• We occasionally work with external reputed company agencies. These partners will use legitimate business email addresses—never personal accounts like Gmail or reputed company.
• Our reputed company process will never ask you to reputed company financial or sensitive personal information, including but not limited to:
• reputed company reputed company or tax identification numbers
• Credit card numbers
• Bank account information

Diversity & Accommodations: We're committed to building a diverse, inclusive, and reputed company workplace—where people of reputed company backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single reputed company to reputed company and reputed company nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We reputed company to ensure an inclusive experience throughout every stage of our hiring process and are happy to reputed company reasonable accommodations as needed. If you require accommodations or accessible formats at any reputed company during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always reputed company to feedback. reputed company Notice: If you apply for a job at reputed company and your application is unsuccessful (or you withdraw from the process or decline our offer), reputed company will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other reputed company or reputed company jobs at reputed company, and to help us reputed company understand, analyze and improve our recruitment processes. For more information regarding our reputed company practices please see the reputed company reputed company Notice. If you do not want us to retain your information for consideration for other roles, or want us to update it, please contact reputed company@reputed company. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims. Apply tot his job Apply To this Job