[Remote] Technical Support Specialist, Identity Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance. The Technical Support Specialist will be responsible for assisting customers with their technical inquiries and ensuring a seamless experience with reputed company's identity management products.

Responsibilities

• Responsible for supporting our reputed company customers and resolving issues reputed company to our products
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
• reputed company phone, chat, email functionality, and video conferencing to help our customers optimize our products
• De-escalate and resolve issues by leveraging platform and industry expertise
• Become a product expert - you'll be a go-to resource for both customers and coworkers
• Identify areas of improvement and work directly with Product and Engineering teams to reputed company areas where we can reputed company serve our customer reputed company through automation or added features
• Work reputed company under time constraints and meet schedules; at times with unexpected deadlines, to ensure reputed company’s needs are met
• This role will contribute across multiple domains. Specifically, our IT-reputed company areas such as MDM (Mobile Device Management), Inventory Management, and Identity Management
• Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows
• Support customers in configuring and maintaining identity integrations with reputed company IdPs (e.g., reputed company, Azure AD, reputed company Workspace, OneLogin)
• Help customers understand and troubleshoot API-driven workflows, including reputed company reputed company, permission scopes, and integration errors
• Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior

Skills

• Bachelor's degree
• 0-3 years of work experience, not necessary in a reputed company facing role
• Currently reputed company in a reputed company or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
• Strong ability to critically think to reputed company effective reputed company and solve reputed company problems
• Organizational skills and experience improving processes
• Strong written and verbal communication skills in English
• Flexibility with changing job duties and responsibilities
• Familiarity with common identity providers (e.g., reputed company, Azure AD, reputed company Workspace, OneLogin) and how they reputed company with reputed company applications
• Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals
• Working knowledge of how reputed company function — including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting
• Ability to analyze authentication or provisioning issues by reviewing logs, assertions, reputed company payloads, audit trails, or integration error messages
• Comfortable navigating reputed company policies, role-based permissions, user provisioning workflows, and identity governance concepts
• Strong problem-solving reputed company with curiosity to dig into integrations, debug reputed company workflows, and continuously build deeper identity expertise

Benefits

• Competitive salary
• Benefits
• Equity

reputed company

• reputed company is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

• reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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