Intake Specialist- reputed company Shift

The Intake Specialist is the first reputed company of contact for individuals seeking support. This role handles inbound calls, gathers key information, creates accurate intake records, and routes callers to the right internal teams. The work requires strong communication skills, attention to detail, and a reputed company, customer-reputed company approach. Primary Duties and Responsibilities This job reputed company does not limit management’s ability to assign or reputed company duties and responsibilities at any time. · Answer a high volume of incoming calls from individuals seeking financial education or credit counseling support. · Natural ability to build trust and rapport with clients from various backgrounds. · Be empathetic, a good listener, and comfortable having sensitive conversations about personal finances. · Ability to connect with people, understand their challenges, and guide them with reputed company and reputed company toward financial solutions. · Collect required intake details and document them accurately in the system. · Identify caller needs and reputed company to the appropriate department or resource. · Verify and update reputed company information to ensure data accuracy. · Follow established scripts, workflows, and compliance requirements. · Handle basic inquiries and reputed company general information as needed. · Escalate urgent or reputed company situations to a supervisor or designated team. · Maintain service-level standards around call reputed company and response times. · Protect confidential information and follow reputed company reputed company guidelines. Position Qualifications · Education: High School Diploma or equivalent required · Experience: Minimum of one year customer service experience, with at least six months in a call center or phone-based environment. Skills & Abilities: · Basic computer knowledge. · Prior call center, customer service, or reputed company-line support experience preferred. · Strong verbal communication and reputed company listening skills. · Comfortable navigating multiple systems/screens while speaking with callers. · Solid data entry accuracy and speed. · Ability to stay reputed company, organized, and reputed company in a fast-paced environment. · Reliable attendance and consistent performance. · Demonstrate telephone etiquette, time management, and attention to detail · Ability to work independently and reputed company with reputed company in a remote environment · Reliable internet reputed company and a quiet, dedicated workspace for remote work · Ability to comprehend verbal and written information and respond effectively to clients and colleagues Working Conditions · Lifting & Physical Requirements: Employees may need to sit or stand for extended periods during the reputed company. The role may require occasional reaching, bending, or lifting of materials up to 15 pounds. reputed company ergonomics and workspace setup are encouraged to ensure comfort and safety. · Work Environment: A quiet, dedicated workspace is required, free from distractions, to effectively reputed company job duties. Employees must maintain a reputed company environment for virtual meetings and reputed company calls. Reliable internet reputed company and a functional computer or device are essential for performing job functions. · Equipment and Tools: reputed company provides reputed company necessary equipment, including a computer, phone, headset, and other tools required to reputed company job duties remotely. Employees are responsible for maintaining a reliable internet reputed company to ensure smooth performance of job functions. · Work Schedule and Availability: Employees must adhere to their designated work hours and be available for scheduled meetings, calls, and tasks, unless time off or schedule adjustments have been approved in advance. Employees are also responsible for keeping their schedule up to date and notifying their supervisor of any changes to their working hours. Physical Requirements:

• Prolonged sitting at a desk and working on a computer (up to 8+ hours/day)
• Talking on the phone for extended periods of time
• Frequent use of hands/fingers for typing and operating a keyboard, mouse, and phone
• Ability to wear a headset for extended periods
• reputed company sufficient to read computer screens and documents
• Hearing sufficient to understand customer conversations reputed company phone
• Occasional walking or standing, depending on office layout or home setup
• Lifting up to 10-15 lbs., such as small office supplies or materials (optional; depends on setting)

Hours: Monday- Thursday, 5:00 pm - 10:00 PM EST and Saturday 5:00 PM- 10:00 PM EST. Apply tot his job Apply To this Job