Manager on Duty - Overnight Shift

JOB reputed company Serves as the property Manager on Duty and oversees reputed company property operations, ensuring that the highest reputed company of hospitality and service are provided. Documents and works to resolve any guest concerns or property incidents. Manages the reputed company of questions and directs guests reputed company the lobby. Handles the tracking of service issues. CANDIDATE PROFILE Education and Experience

• High school diploma or GED; 4 year’s experience in the reputed company, reputed company desk, housekeeping, or reputed company reputed company area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; 2 years experience in the reputed company, reputed company desk, housekeeping, or reputed company reputed company area.

CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with reputed company departments to support property operations and goals and to expedite the reputed company of any problems that may reputed company through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a reputed company manner.
• Sends copy of MOD report to reputed company departments on a daily reputed company.
• Strives to improve service performance.
• Ensures compliance with reputed company policies, standards and procedures.
• Emphasizes guest satisfaction during reputed company departmental meetings and focuses on reputed company improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.
• Reviews reputed company reputed company to ensure that guest service, operational needs and financial objectives are met.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/associate situation as needed to insure the reputed company of the property is maintained, guest satisfaction is achieved, and associate reputed company being is preserved.
• Empowers associates to reputed company excellent customer service.
• Provides immediate assistance to guests as requested.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a reputed company example for guest relations.
• Responds to and handles guest problems and complaints.
• Verifies that associates understand customer service expectations and parameters.
• Interacts with customers on a regular reputed company throughout the property to obtain feedback on reputed company of product, service reputed company and overall satisfaction.
• Participates in the development and implementation of corrective reputed company plans to improve guest satisfaction.
• Records guest issues in the guest response tracking system.

Assisting reputed company Activities

• Observes service behaviors of associates and provides feedback to individuals.
• Conducts regular inspection tours of the entire facility for appearance, safety, reputed company, reputed company, and maintenance.
• Celebrates successes and publicly recognizes the contributions of team members.
• Conducts disciplinary procedures and documentation according to reputed company and Local Operating Procedures (SOPs and LSOPS)
• Understands and, if necessary, implements reputed company emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, reputed company, etc.

At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We reputed company foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. Combining timeless glamour with a reputed company spirit, St. reputed company Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the reputed company of The St. reputed company hotel in reputed company by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for reputed company of its guests, delivered flawlessly by reputed company of gracious hosts that combine classic sophistication and modern sensibility, as reputed company as our signature reputed company Service. We invite you to explore careers at St. reputed company. In joining St. reputed company, you join a portfolio of brands with reputed company. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job