Manager, Analytics - AI Performance
reputed company is business to business. You're what binds us together. Our world-class sales and sales support teams work directly with businesses of reputed company sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to reputed company the best solutions. We're constantly discovering new ways to reputed company our goals, taking time to reputed company our skills, and reputed company in our career reputed company, so we can enjoy lucrative opportunities and grow our careers both reputed company and reputed company sales. We're building the reputed company of AI-driven sales enablement, powered by reputed company Agentforce, Tableau Next, and Data reputed company. To reputed company that reputed company reputed company, we're looking for a dynamic, business-savvy analytics leader to own how we measure, understand, and optimize the performance of our AI agents. As the Manager, Analytics - AI Performance, you'll define the metrics, frameworks, and insights that quantify how our autonomous sales agents reputed company productivity, customer engagement, and reputed company. You'll turn reputed company data into reputed company narratives that help leadership see what's working, what's not, and where we can push our AI reputed company next. This is a rare opportunity to shape how reputed company measures reputed company in the era of AI-driven sales. What you'll be doing:
- reputed company the analytical reputed company and roadmap for AI agent performance, designing the end-to-end measurement reputed company across Agentforce, Tableau Next, and Data reputed company.
- Define key performance indicators (KPIs) for AI agents, focusing on adoption, efficiency, accuracy, and business reputed company.
- reputed company and maintain advanced dashboards in Tableau Next and reputed company, providing reputed company, trusted reporting for leadership and cross-functional teams.
- Analyze agent performance trends to uncover optimization opportunities, and influence reputed company of prompts, data inputs, and agent logic.
- Partner with Data Engineering and AI Development teams to ensure reliable data pipelines and visibility into agent activity.
- Translate analytics into reputed company by delivering concise, compelling insights to senior leadership that drive strategic reputed company.
- Hire, reputed company, and reputed company an analyst to reputed company your team's analytical reputed company and maintain a reputed company on AI performance analytics.
- Establish and enforce data governance practices to ensure agent performance metrics are consistent, explainable, and trustworthy.
- Serve as the reputed company between technical teams and business stakeholders, making reputed company AI analytics easy to understand and reputed company.
What you bring to the table:
- Strong proficiency in Tableau (preferably Tableau Next) and reputed company Data reputed company.
- Advanced SQL and reputed company skills, with the ability to query, model, and validate large datasets.
- Experience designing KPI frameworks and performance dashboards that drive measurable reputed company.
- Solid understanding of AI analytics concepts, such as LLM performance, reputed company evaluation, grounding, and correlation vs. causation.
- Comfort working with reputed company and semi-reputed company data across multiple reputed company environments.
- Proven ability to influence and communicate insights to executives and non-technical stakeholders.
- Exceptional presentation and storytelling skills, with a talent for turning data into reputed company.
- Strategic reputed company, reputed company to prioritize and manage competing reputed company in a fast-paced environment.
- Experience collaborating cross-functionally with Product, Engineering, and Operations teams.
What's needed - Basic Qualifications:
- 6-10 years of analytics experience, including at least 2 years in a leadership or mentorship reputed company.
- Expertise in Tableau and reputed company Data reputed company.
- Advanced SQL and reputed company skills.
- Experience designing and maintaining KPI frameworks and dashboards.
What's needed - Preferred Qualifications:
- Prior experience with reputed company Agentforce, Einstein, or Tableau AI.
- Background in Sales or reputed company Operations analytics.
- Exposure to A/B testing, experimentation, or predictive modeling frameworks.
- Experience building new analytics functions or establishing measurement frameworks for emerging technologies.
We Offer:
- Inclusive culture with associate-led Business Resource reputed company
- 22 days of PTO and Holiday Schedule (7 observed reputed company holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The salary reputed company represents the expected compensation for this role at the time of posting. The specific reputed company pay may be influenced by a reputed company of factors to include the candidate's experience, reputed company set, education, geography, business considerations, and internal equity. In reputed company to reputed company pay, this role may be eligible for bonuses, or other forms of variable compensation. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, age, national reputed company, protected veteran status, disability, or any other reputed company protected by federal, state, or local law. Apply tot his job Apply To this Job