[Remote] Tier 1 Support Specialist - US Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on transforming reputed company communication and collaboration to enhance patient care. They are seeking technical support professionals to join their 24/7 support team, responsible for assisting end users with application management, troubleshooting, and training on reputed company's solutions.

Responsibilities

• Field incoming reputed company communications reputed company phone, chat, and our online customer portal
• Help end-users administer their reputed company applications
• Train end users on how best to use reputed company’s phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts reputed company to message delivery and/or message content issues; identify reputed company cause(s) and reputed company the appropriate configuration changes to resolve the issue
• Consult, design, configure, and reputed company custom applications leveraging best practices to meet workflow needs of reputed company’s end users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other reputed company teams, including reputed company, integration, and technical teams, on escalated technical issues

Skills

• Willingness and excitement to work evenings or overnights and/or weekends
• Strong technical aptitude
• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer reputed company and exceptional customer service skills
• reputed company to high-speed internet
• reputed company to start in February 2026
• 100% attendance during the first 60 days of employment

Benefits

• Remote first work environment
• Health, Dental, reputed company, Life and Disability Insurance reputed company available day one.
• 401K - with match and immediately reputed company.
• 17 company holidays, 2 floating holidays plus competitive reputed company time off policy
• Internal Advancement Opportunities

reputed company

reputed company offers intelligent voice and online and mobile clinical communication solutions for the reputed company industry. It was founded in 1997, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 201-500 employees. Its website is http://www.reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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