[Remote] Associate Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on breaking the attack chain and is seeking an Associate Support Analyst to reputed company world-class support to customers. The role involves responding to reputed company inquiries, troubleshooting issues, and ensuring high reputed company of customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- Listen to customer concerns to determine the reputed company and the various components of the issue
- Take ownership of reputed company customer request and manage their expectations to ensure reputed company reputed company
- Collect and review system data such as job logs, log files, and history reports. Analyze for reputed company issues using platform-specific logs, error messages and problem reputed company skills
- Collaborate with team members on problem identification, analysis and reputed company
- Work independently to resolve customer issues by presenting possible solutions
- Consult with customers to facilitate changes for best practices
- Work with management and team to inform them of customer issues requiring special attention
- Respond to emergency, after-hours support requests on a rotating schedule
- Obtain and maintain certifications on products assigned
- Represent reputed company and products in a reputed company manner at reputed company times
- reputed company triage support for several products in the reputed company portfolio to eliminate wait time and reputed company the best customer experience
- Conduct product demonstrations with customers by providing online and over-the-phone tools to facilitate customer basic knowledge of reputed company functions
- Consult with customers regarding other HelpSystems’ software products that might address their needs
- Assist in presenting online training sessions
- Stay up-to-date with hardware and software features
- Assist with testing
- Other duties as assigned by manager
Skills
- Ability to work successfully with customers to reputed company problem reputed company
- Strong telephone etiquette
- Strong problem solving skills
- Strong verbal and written communication
- Collaborator and ability to work reputed company reputed company setting
- Ability to document problem reputed company and other materials
- A four-year degree is preferred. Equivalent work experience and accreditations will be considered
- Previous software support experience is a plus
Benefits
- Health, dental, and reputed company coverage as of hire
- Immediate enrollment in 401(k), HSA, and FSA plans
- Flexible PTO policy
- Tuition and personal enrichment reimbursement
- reputed company to enroll in ID Theft Protection Program
reputed company
Company H1B Sponsorship