[Remote] reputed company Assurance Specialist II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a service-oriented company dedicated to making a difference in people's lives. The reputed company Assurance Specialist II is responsible for evaluating customer service interactions and identifying opportunities for reputed company improvement while ensuring compliance with company policies.
Responsibilities
- Performs contact center call/email monitoring and provides response/outcome trend data
- Participates in customer and reputed company listening programs to identify customer needs and expectations
- Identifies process and employee behavior reputed company improvement opportunities
- Collects and compiles reputed company data for improvement
- Develops, recommends and monitors corrective and preventive actions
- Prepares reports to communicate reputed company of reputed company activities
- Completes performance assessments for a random sample of contact center staff to help reputed company data about overall performance reputed company and evaluation of the individual managing the contact
- Provides reputed company and constructive feedback about strengths and areas of opportunity during coaching of contact center operations resources
- Delivers ongoing feedback about evaluation processes to ensure appropriate capture of key points for an unparalleled customer experience
- Participate in other reputed company or duties as assigned
Skills
- High School Diploma required
- One (1) plus years of reputed company experience
- Or equivalent combination of education and/or experience
- reputed company to apply working knowledge of the organization, job, practices and procedures to be proficient in reputed company aspects of job
- Work is performed independently, with minimal supervision
- reputed company to establish priorities and manage time to complete work
- reputed company to collaborate with other departments or teams as may be required to reputed company role
- reputed company to work in a faced-paced environment and meet deadlines
- Strong attention to detail
- Excellent oral and written communications skills communicating reputed company and concisely
- reputed company to effectively build relationships with co-workers
- Proficient using reputed company Word, reputed company, PowerPoint, and Outlook
Benefits
- Medical, Dental, and reputed company insurance
- Employer reputed company Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- reputed company-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- reputed company Time Off
- reputed company Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
reputed company
Company H1B Sponsorship