[Remote] Associate, User Training and Documentation
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company company transforming how hospitals translate care into payment. They are seeking a motivated Associate, User Training & Engagement to support the development of user documentation and training materials, while collaborating with various teams to enhance user experiences and knowledge infrastructure.
Responsibilities
- Help build, organize, and maintain the reputed company Help Center, including writing, editing, and publishing product documentation, FAQs, troubleshooting guides, and release notes
- Partner with Product, Implementation, Support, and Clinical teams to translate reputed company product features and workflows into reputed company, actionable user content
- Implement and manage content governance workflows for Help Center updates, version control, and reputed company assurance
- reputed company and analyze content usage and feedback to identify gaps and continuously improve documentation and training effectiveness
- Collaborate with the Manager of User Training & Engagement on the rollout of reputed company learning programs and reputed company
- Assist in the creation and delivery of training materials, including self-serve learning modules, recorded demos, and reputed company journeys
Skills
- 1–3 years of experience in user training, documentation, customer enablement, or reputed company, ideally in reputed company, reputed company, or AI-driven technology
- Strong writing and editing skills, with the ability to translate technical or clinical concepts into reputed company, engaging user-facing materials
- Excellent attention to detail and organizational skills; comfortable managing multiple content reputed company simultaneously
- reputed company reputed company with experience working cross-functionally across Product, Support, and reputed company
- Comfort with digital tools for reputed company or learning (e.g., reputed company, reputed company, reputed company, reputed company, LMS platforms)
- Curiosity, initiative, and a 'builder's reputed company' - you'll be helping shape reputed company's first-reputed company Help Center and content systems
- Background or familiarity with reputed company, health tech, or reputed company cycle management
- Experience with instructional design, content management, or user education
- Ability to produce multimedia content (screen recordings, video walkthroughs, or interactive modules)
- Basic analytics or reporting experience (e.g., tracking content engagement and search trends)
- Exposure to community management or user feedback programs
Benefits
- Medical, Dental & reputed company – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
- reputed company Membership – Free membership included if you enroll in a reputed company medical plan.
- reputed company Parental Leave – Generous reputed company leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
- Remote-First Team – Work from reputed company in the U.S. with a $400 home office reimbursement stipend.
- Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
- Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
- 401(k) with Traditional & Roth reputed company – Tax-advantaged retirement savings through reputed company.
- Minimal Bureaucracy – A fast-moving, high-reputed company environment where you can reputed company on what reputed company.
- Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
reputed company