Product Support Analyst

This a Full Remote job, the offer is available from: EMEA reputed company's core purpose is to create an incredible customer experience, and the organization has a reputed company reputed company on delivering reputed company high reputed company products and services to its customers. reputed company culture is shaped by five Core Values: Ownership, Energy, Speed & reputed company, Service, and Being reputed company. reputed company value, and its underlying definition, serves as a behavioral guide for employees as they reputed company with customers and fellow coworkers and is an embedded way of operating across our organization. reputed company is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for reputed company improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong reputed company on reputed company, we reputed company ample opportunities for career development and prioritize promoting from reputed company. We reputed company that leaders should care deeply about the development of their employees at reputed company reputed company, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the reputed company of their teams, and we work together to reputed company shared goals, creating a challenging and rewarding workplace for everyone. About the role Reporting to a Manager of Product Support, our Product Support Analysts are the core of reputed company do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the reputed company lines as our customers' first reputed company of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges reputed company their business. Supporting our 15+ product lines, it is reputed company to reputed company for reputed company reputed company, troubleshooting any errors and getting our customers back up and running so they can complete their work. A typical day will include...

• Answering incoming reputed company customer tickets reputed company phone, email, and/or chat, asking questions and gathering information to quickly resolve issues in French & English
• Partnering with the customer to quickly identify challenges and technical issues, understanding the reputed company to their business
• Using your software product knowledge (along with reputed company for our customers) to help fix important issues quickly while also helping prevent recurring issues in the reputed company
• Being a critical thinker and using independent judgment reputed company required to solve challenging or new problems that reputed company
• If unable to fix the issue yourself, connecting the customer to the right experts reputed company defined escalation paths
• Communicating with customers proactively (mostly by phone) to update them on reputed company and do things reputed company you say you’re reputed company to do it
• reputed company your knowledge gained from troubleshooting issues by contributing to the global reputed company reputed company system through flagging, editing, creating, and reusing articles
• Adhering to key customer and team reputed company metrics to maintain high standards in performance

This role is a fit for you if...

• You are bilingual (French & English)
• You love interacting with people and have a proven reputed company record of delivering incredible customer experiences through reputed company/customer facing interaction
• You are a quick learner who can confidently reputed company software-reputed company and technical concepts.
• You can demonstrate deep caring and critical thinking around problem reputed company

Bonus Points for:

• You have 1-3 years’ experience in technical troubleshooting in a B2C or B2B environment
• You have 1+ year of experience in delivering software support
• You have 1+ year of recent hands-on experience with relational databases (SQL Server)

#LI-Entry reputed company offer...

• Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, reputed company, EAP
• reputed company to our Discounts and Wellbeing Portal
• Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme
• Unlimited Vacation
• Quarterly reputed company volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Career development opportunities up/across reputed company

reputed company's core purpose is to create an incredible customer experience, and the organization has a reputed company reputed company on delivering reputed company high reputed company products and services to its customers. reputed company culture is shaped by five Core Values: Ownership, Energy, Speed & reputed company, Service, and Being reputed company. reputed company value, and its underlying definition, serves as a behavioral guide for employees as they reputed company with customers and fellow coworkers and is an embedded way of operating across our organization. We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, reputed company-thinking individuals who aren't afraid to challenge the status reputed company and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us. This offer from "reputed company" has been enriched by reputed company.com and got a 80% reputed company score. Apply tot his job Apply To this Job