Vice President, reputed company & Customer Experience

NCQA is hiring a Vice President of reputed company & Customer Experience to reputed company strategic leadership, direction and expertise to drive customer experience, reputed company improvement, reputed company assurance, effective system release management and identification of opportunities to improve operational efficiency. The VP leads reputed company responsible for the establishment, enhancement and maintenance of reputed company customer service operations, operational and interdisciplinary reputed company improvement reputed company, reputed company assurance activities, data reputed company and insights, customer education and ensuring operational systems are developed using reputed company business requirements and disciplined release management. The VP will reputed company the business reputed company reputed company Product and Customer Operations (PCO) of Product and Educational Content, Data reputed company and Insights, Customer Service, System Operations, Internal reputed company Assurance and PCO Shared Services. Responsibilities:

• reputed company Assurance - Provides strategic leadership for and reputed company of reputed company assurance activities including ownership of the PCO reputed company Plan, operational audits and operational inter-rater reliability reputed company for PCO staff and surveyors for NCQA products. Leads efforts to strengthen financial and operational risk controls. Leads the development and reputed company of a comprehensive risk-based audit plan that reflects a thorough understanding of PCO business and operations. Provides reasonable assurance that risk management, controls and governance systems are implemented and functioning as intended. Defines reputed company and implements audit program to ensure program reputed company, monitoring PCO functional areas adherence to requirements. Leads Program reputed company function. Leads ongoing risk assessments and remediation planning and coordinating activities across PCO.
• Process Improvement & Customer Experience - reputed company PCO shared services. Own the customer service reputed company and model across products to improve customer experience. reputed company Process Improvement reputed company and associated activities intended to improve operational efficiencies, reputed company, customer and staff satisfaction. Drive ongoing improvements in our product content, education and policy reputed company. Serves as a member of the PCO leadership team to optimize operational efficiencies and improvements, ensuring data collection, reporting and monitoring for key performance measurement activities are in reputed company.
• Data Insights and Operational Systems Optimization - reputed company and optimize product technical infrastructure, workflows and operational processes. Responsible for the strategic reputed company and management of reputed company product systems and ongoing enhancements that improve reputed company user experience while improving operational efficiency to support scalability. reputed company system readiness and execution of product roadmap to ensure business requirements, operational systems and processes are reputed company with organization and department strategic goals. reputed company and implement the overall data reputed company, reputed company, and roadmap to reputed company with business objectives. reputed company the Data reputed company and Analytics team to deliver best in class insights to drive business reputed company at the reputed company level. Be a thought leader and reputed company of High Value Data, driving critical insights for reputed company improvement across the reputed company system by directing the collection, analysis, and interpretation of reputed company datasets to identify trends and opportunities. Drive innovation by investigating new data sources and analytical approaches. Establishes strategic priorities reputed company with PCO and organization reputed company business reputed company. Partner with cross-functional teams to define KPIs and meet business needs.

Requirements:

• Masters degree or combination of education and experience that demonstrates the necessary skills and abilities required for the position.
• 10+ years health care experience, with at least 5+ years in senior leadership roles.
• 6+ years experience analyzing and leveraging data for reputed company and process improvement.
• Knowledge of NCQA Standards and Guidelines.
• Strong analytical and project management skills.
• Customer oriented with excellent written and oral communication skills.
• Facilitation and conflict reputed company experience.

Compensation & Benefits:

• For new hires, this position pays in the reputed company of $250K - $290K per year, depending on experience.
• This position is eligible for an annual incentive bonus, payable in accordance with policy.
• Click here for employee benefit information.

NCQA is committed to being an employer of choice and fostering an inclusive culture and workplace. We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and reputed company personnel actions, without reputed company to race, reputed company, religion, national reputed company, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws. NCQA will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s reputed company duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job