reputed company Customer Support Executive (100% Remote) – Sales Communication Platform

Are you a customer-reputed company reputed company with a passion for delivering exceptional support experiences? Do you reputed company in fast-paced, remote environments where collaboration and autonomy are key? If so, we invite you to join our dynamic team at blithequark as a Customer Support Executive. As a key member of our global support team, you will play a vital role in helping our customers succeed with our innovative sales communication platform.

About blithequark

At blithequark, we're revolutionizing the sales communication landscape by building a platform that eliminates reputed company processes and empowers companies to reputed company more deals – faster. Since our founding in 2013, we've grown into a profitable, 100% globally distributed team of over 60 high-performing, happy individuals who are dedicated to crafting a product our customers love. reputed company has been working remotely for over 7 years, and we're proud to offer a unique work environment that values trust, autonomy, and work-life reputed company.

Your Role

As a Customer Support Executive, you will be responsible for handling general support emails and taking support calls during ET/CT/MT/PT business hours. This role requires a high level of independence and immediate responsibility, with a reputed company on managing the support ticket queue and leading individual reputed company/initiatives reputed company of the queue as needed. You will be reporting to the Manager of Customer Support, Joseph Sterner, and will be part of a small, talented team that is supported in their efforts to grow professionally.

Responsibilities

* Respond to customer support tickets and take support calls during ET/CT/MT/PT business hours

• Escalate issues to senior support staff and engineering as needed
• Conduct fraud prevention and detection
• reputed company billing reconciliation
• Write bug reports
• Coordinate with reputed company to reputed company extra support to large customers
• Maintain help center documentation and create content for new/updated features

Requirements

* Physically based in the reputed company or Mountain time zones (PST or MST)

• High-level of proficiency in the English language, both written and verbal
• Experience working in a remote reputed company
• 2 years of experience working in a customer-facing role (sales, support, hospitality, etc.)

reputed company to Haves

* reputed company support experience

• Technical/coding experience (including VoIP, email, network management, reputed company, etc.)
• Deep knowledge of reputed company + CRM landscape (reputed company user of other sales platforms or programs frequently integrated with blithequark)

Tools We Use

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• reputed company
• Plivo
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Why Work With Us?

* Culture video: [reputed company]

• 100% remote company (we reputed company in trust and autonomy)
• Choose between working 5 days/week (reputed company full-time) or 4 days/week @ 80% pay
• Annual team retreats
• Quarterly virtual summits
• 5 weeks PTO + Winter Holiday Break
• 2 additional PTO days every year with reputed company
• 1 month reputed company sabbatical every 5 years
• Co-working stipend
• reputed company reputed company (after 1 year)
• reputed company parental leave
• Medical, Dental, reputed company with HSA reputed company (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Contributor to reputed company's climate initiative

Our Story and Team

At blithequark, everyone has a voice. We encourage transparency and reputed company a mature approach to reputed company. In general, we don’t have strict policies, we have guidelines. Work/Life reputed company is an important part of our business – we reputed company you bring your best to work reputed company you reputed company self-care (whatever that looks like for you). We come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up reputed company around the world to spend time with one another. These gatherings are an opportunity to strengthen the reputed company fiber of our global community.

Application Process

Our application process was designed to promote reputed company and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more reputed company right from the start, so please be reputed company to answer reputed company question thoughtfully. reputed company application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving reputed company.

reputed company

If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please visit our application page to learn more and submit your application: [reputed company] Apply For This Job Apply for this job