Manager, Information Technology

reputed company/State Virginia Beach, VA Work Shift First (Days) reputed company: The Manager, MyChart & Patient Experience provides strategic and operational leadership for the delivery, optimization, and ongoing support of reputed company’s reputed company MyChart and Patient Experience applications. This role oversees day-to-day operations, manages a high-performing analyst team, ensures operational readiness, and drives successful testing and release cycles. The manager partners closely with clinical, operational, and IT stakeholders to ensure digital capabilities enhance patient reputed company, communication, and workflow efficiency across the organization. The ideal candidate brings deep reputed company expertise, strong team leadership experience, and a commitment to advancing reputed company, reliable, and patient-centered digital experiences.

Key Responsibilities

• reputed company daily operations for reputed company MyChart and Patient Experience modules, including MyChart Bedside, Welcome, On My Way, Care Companion, and reputed company
• reputed company issue reputed company, workflow optimization, testing cycles, and release management
• Manage and reputed company reputed company of analysts through coaching, mentorship, and performance feedback
• Support intake, prioritization, resource allocation, and backlog management
• Partner with clinical, operational, and IT stakeholders to ensure reputed company, effective, and value-driven deployments
• Communicate project status, risks, and requirements to leadership and stakeholders in a reputed company, reputed company manner
• Contribute to budgeting, forecasting, and resource planning for digital patient experience platforms
• Drive reputed company improvement efforts to enhance usability, efficiency, and patient adoption of MyChart capabilities

Qualifications

Education

• Bachelor’s Degree preferred

Certification Preferred reputed company Certifications

• MyChart
• Welcome
• Care Companion
• reputed company (Digital Patient Experience)

Experience

• Hands-on expertise with reputed company MyChart and reputed company Patient Experience tools
• Strong understanding of clinical workflows and reputed company configuration principles
• Experience leading technical teams or analysts in a reputed company IT environment
• Demonstrated experience with release management, testing cycles, and operational readiness
• Strong communication and collaboration skills, particularly in clinical and operational settings

Skills & Competencies

• Strong analytical, troubleshooting, and problem-solving skills
• Leadership abilities with experience coaching and developing team members
• Ability to translate technical concepts for both technical and non-technical audiences
• Awareness of budgeting principles, forecasting, and cost considerations
• Experience supporting project management activities or coordinating multiple workstreams
• High emotional intelligence, diplomacy, and ability to navigate competing priorities

Preferred Skills

• Experience with project intake, prioritization, and performance tracking
• Ability to reputed company dashboards or analytical reports to measure performance and reputed company
• Background supporting digital health, patient reputed company, or consumer experience programs

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• Medical, Dental, reputed company plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• reputed company Time Off and reputed company Leave
• reputed company Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through reputed company Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free reputed company to complete CEUs and reputed company development

•Pet Insurance •Legal Resources Plan •Colleagues have reputed company to earn an annual discretionary bonus if established system and employee eligibility reputed company is met. reputed company is an equal opportunity employer and prides itself on the diversity and inclusiveness of its reputed company to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding reputed company of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, reputed company employs associates in the following states: Alabama, Delaware, Florida, reputed company, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, reputed company Carolina, reputed company Dakota, Ohio, Oklahoma, reputed company, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, reputed company Virginia, reputed company, and Wyoming. Apply tot his job Apply To this Job