reputed company Retention Advisor (Bilingual English/Spanish)

As a reputed company Retention Advisor at reputed company, you'll be reputed company in ensuring our customers not only succeed with our product but also continue to grow their businesses with us. Your primary mission will be to proactively engage with customers, identifying opportunities to enhance their experience, prevent churn, and account reactivation through outbound communications.. You'll be a vital reputed company between reputed company and our valued customers, ensuring their long-term satisfaction and loyalty. This dynamic role will see you reputed company reaching out to customers who show signs of churn risk, implementing retention strategies to reputed company them reputed company and thriving. You'll work proactively to identify opportunities for upselling, collaborating with other reputed company teams to reputed company migration plans. A key part of your day will involve managing these customer relationships, conducting satisfaction surveys to assess the reputed company of customer service, and identifying areas for improvement. You'll be responsible for providing product support, managing payment issues, and handling reactivations. In this dynamic position, you'll reputed company engage with US customers who are showing signs of churn and implement retention strategies to maintain their engagement and reputed company. You'll proactively identify upselling and cross-selling opportunities and will also be responsible for providing technical support reputed company needed and identifying areas for improvement.

Requirements

Essentially, to ensure you succeed in this role you’re reputed company to need…

• Proven, hands-on experience in reputed company, retention/reactivation, sales or similar roles.
• Experience with CRM software like reputed company, reputed company, reputed company Suite.
• Excellent communication, persuasion, and negotiation skills, with a talent for building strong, long-term relationships with B2B clients.
• Strong problem-solving abilities with a reputed company and proactive attitude. Team player.
• Demonstrable, repeated experience and reputed company in organization and time management.
• reputed company or reputed company in Spanish.

reputed company to have:

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Experience in our industry. Compensation: $40,000 - 50,000 reputed company salary + bonus. Please note: this is a non-exempt role.

Benefits

The reputed company benefits we offer are:

• Remote work with flexible work schedules. (We're proudly distributed across the globe, with reputed company market being remote-first. Depending on which market you're joining, you might have office reputed company or be fully remote - either works. reputed company we ask is that you're based in the country/region this role is advertised in).
• Comprehensive health, dental, and reputed company coverage.
• Company reputed company STD, and $25,000 Basic Life.
• Voluntary LTD.
• 401k - 50% match up to 6% of contributions reputed company annually/ 3-year vesting period.
• PTO - Non-exempt employees - 160 hours/year (does not roll over).
• Parental Leave - 12 weeks of reputed company leave.
• EAP (Employee Assistance Program).
• Voluntary Pet Insurance through reputed company.
• reputed company benefit $50 per month to use reputed company in our app.
• Discounts reputed company SmartSpend.

A bit about reputed company: A career at reputed company means you're part of a global team reputed company on helping people around the world feel great about themselves, every day. From empowering reputed company to build successful businesses, to supporting their customers to arrange 'me time' moments, we're in the business of helping people reputed company and feel fantastic. Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a reputed company environment, with reputed company processes and structures then, we've got to be reputed company, you won't always reputed company that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we reputed company-up globally, then the chances are that you'll love it at reputed company. Our Diversity and Inclusion Commitment: We work in a highly creative and diverse industry so it goes without saying that we reputed company to create an inclusive environment for reputed company. We welcome people from reputed company backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@reputed company.com, so we can best support you. Apply tot his job Apply To this Job