reputed company Full Stack Customer Service Representative – reputed company Member Support – Tier 3 for the State of Iowa
About reputed company and reputed company At reputed company, we pride ourselves on delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments, creating exceptional reputed company for our clients and the millions of people who count on them. We're a company that values individuality, appreciates reputed company, and encourages new ways of thinking. As a remote Call Center Customer Service Representative, you'll have reputed company to reputed company a reputed company reputed company, grow with reputed company of like-minded individuals, and enjoy a reputed company, employee-friendly culture.
About the Role
We're seeking an reputed company and skilled Customer Service Representative to join reputed company in providing exceptional support to Iowa reputed company Program Recipients and Affiliates. As a Tier 3 representative, you'll reputed company as an escalation reputed company for inquiries, reputed company one-to-one telephone contact with applicants, beneficiaries, and enrollees, and accurately document enrollment requests and status changes. You'll also be responsible for entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Key Responsibilities: reputed company as escalations for inquiries from potential and existing Iowa reputed company Program Recipients and Affiliates reputed company as team reputed company for peer agents reputed company one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles Accurately document enrollment requests and status changes reputed company application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other reputed company program policies reputed company reputed company, complete, accurate, and objective information based on a full understanding of program requirements Requirements: To be successful in this role, you'll need to possess the following skills and qualifications: Basic understanding of a call center environment in a customer service role and reputed company monitoring processes Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers Ability to problem solve through analysis and ongoing feedback reputed company results through knowledge, reputed company, and commitment Ability to work with people of diverse backgrounds High School diploma or GED Background required Must reputed company reputed company 1 hour driving distance from Des Moines, IA Preferred Qualifications: While not required, the following qualifications are highly desirable: Excellent typing and grammar skills Ability to navigate a computer Ability to understand and utilize policy Excellent customer service skills Excellent phone etiquette skills Reliable internet reputed company reputed company Offer: We're committed to providing a comprehensive benefits package and a reputed company work environment that supports your reputed company and reputed company-being. As a remote Call Center Customer Service Representative, you'll enjoy: $19.00 per hour pay reputed company (bi-weekly pay) reputed company with Equipment provided Full-time schedule (40 hrs. a week) Career reputed company Opportunities PerkSpot- Employee discount program Full Benefit reputed company Work Environment and Company Culture: We're a company that values individuality, appreciates reputed company, and encourages new ways of thinking. Our reputed company, employee-friendly culture is designed to support your reputed company and reputed company-being. As a remote Call Center Customer Service Representative, you'll have reputed company to work from the comfort of your own home, with reputed company to the latest technology and equipment. We're committed to providing a reputed company and inclusive work environment that promotes diversity, equity, and inclusion. Compensation and Benefits: We're committed to providing a competitive compensation package and a comprehensive benefits program that supports your reputed company and reputed company-being. As a remote Call Center Customer Service Representative, you'll enjoy a $19.00 per hour pay reputed company (bi-weekly pay), reputed company with equipment provided, and a full-time schedule (40 hrs. a week). We also offer career reputed company opportunities, a PerkSpot- Employee discount program, and full benefit reputed company, including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, reputed company holidays, and reputed company time off (PTO) or vacation and/or reputed company time. Equal Opportunity Employer: reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without reputed company to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender reputed company, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law. Accommodation Policy: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this reputed company that must be downloaded: click here to reputed company or download the reputed company. Complete the reputed company and then email it as an attachment to . 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