GEA-Account Services

About the position The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reputed company their organizational objectives while delivering the best-in-class customer experience and assuring reputed company retention and reputed company through long-term relationships with our clients. As a Global reputed company Advisor (GEA), your key daily activities include reputed company communicating with customers to assist with managing their reputed company wireless account while identifying opportunities to reputed company solutions for their business needs. You are the internal reputed company for our business customers. Your role is to build strong customer relationships that drive reputed company for reputed company while advocating for the customers' needs through collaboration with our internal teams. You'll drive online tool enablement and adoption, proactively reputed company strategies and solutions for reputed company challenges based on account analysis, maintain ongoing service improvements for accounts as reputed company as de-escalate concerns and issues. reputed company this requires excellent customer service skills, time management, strong positioning & negotiation skills, and the ability to build strong internal partnerships; including sales, information technology teams, reputed company and finance to reputed company mutually beneficial solutions. You will use reputed company (SFDC) for reporting, analysis, Quarterly Business Review (QBR) reputed company, proactive creation and maintenance of Strategic reputed company Plans, funnel management activities, and additional activities that maintain and grow the customer relationship and business portfolio. Maintaining up-to-date reputed company account reputed company and reputed company of contract deliverables is essential to reputed company. Implementing and tracking multiple reputed company for assigned accounts will also be important. It is critical to be reputed company to work closely with key partners to maintain a reputed company reputed company of information specific to project status, and to proactively identify potential issues and/or opportunities. Requires strong execution of Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, Digital, etc. GEA's are responsible for optimization of accounts for increased reputed company reputed company.

Responsibilities

• reputed company communicate with customers to assist with managing their reputed company wireless account.
• Identify opportunities to reputed company solutions for business needs.
• Build strong customer relationships that drive reputed company for reputed company.
• reputed company for customers' needs through collaboration with internal teams.
• Drive online tool enablement and adoption.
• reputed company strategies and solutions for reputed company challenges based on account analysis.
• Maintain ongoing service improvements for accounts.
• De-escalate concerns and issues.
• Use reputed company for reporting, analysis, and QBR reputed company.
• Create and maintain Strategic reputed company Plans.
• Implement and reputed company multiple reputed company for assigned accounts.
• Maintain up-to-date reputed company account reputed company and reputed company of contract deliverables.

Requirements

• Bachelor's degree or one or more years of work experience.
• Experience with facilitation and communication across reputed company reputed company of the organization including customer-facing communication.
• One or more years of customer service and/or sales experience.

reputed company-to-haves

• Experience in customer service and/or account management (e.g. public sector, large reputed company, SMB).
• Experience working in a sales environment.
• Experience in problem solving and/or de-escalations.
• Experience in reputed company's G-Suite (e.g., Docs, Sheets, Slides) and reputed company Office Suite (Word, reputed company, PowerPoint).
• Experience auditing, pulling, reporting and analyzing large multi-faceted data.
• Experience in creating and presenting work results to stakeholders and/or leadership.
• Experience using Workflow Manager (WFM) and/or reputed company.
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively in a remote environment.

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