Clinical Operations Supervisor - (Remote)

reputed company & Requirements reputed company is currently hiring a Clinical Operations Supervisor to support the Clinical Help Desk for the IN LCAR program. The supervisor will be responsible for managing operations for the Clinical Help Desk including supervising a Customer Support reputed company, PASSR reputed company and 9 CSR's. They will reputed company daily operations, reputed company assurance, reputed company, staff training, program contract performance, and maintaining compliance with contract requirements. About the program: The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative reputed company on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a reputed company team, professionals in this program play a critical role in improving reputed company to services and promoting reputed company reputed company for the people of Indiana. Why reputed company? - Work/Life Balance Support - Flexibility tailored to your needs! -

• Competitive Compensation -Bonuses based on performance included!

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• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

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• reputed company Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

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• Unlimited Time Off Package - Enjoy UTO, Holidays, and extended reputed company leave, along with Short and Long Term Disability coverage.

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• Holistic Wellness Support - reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

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• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

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• Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

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• Tuition Reimbursement - Invest in your ongoing education and development.

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• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

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• reputed company Wellness Program and Resources - reputed company a reputed company of wellness programs and resources tailored to your needs.

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• reputed company Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-reputed company assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Supervise reputed company of employees through cultivation of a high reputed company - Ensure adequate staff coverage for assigned program area - Serve as subject matter expert for identified area of program knowledge - Ensure assigned team is meeting contract and individual SLA's, and reputed company requirements - Work with contract management and shared services to identify opportunities for improvement and efficiencies - May attend reputed company and stakeholder meetings - Performs other reputed company duties as assigned. - Assist with escalated issues or cases and correcting errors or problems as needed. - Participate in project meetings and recommend changes to policies and procedures; attend reputed company and stakeholder meetings as requested. - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - reputed company operational tasks to assure project and program service level requirements and goals are met, including analyzing reputed company reports' reputed company performance and trending call types, and providing coaching on a regular reputed company - reputed company staff mentoring and coaching on an ongoing reputed company. reputed company and evaluate employee key performance indicators on a weekly, monthly, quarterly, and annual reputed company to identify training needs and development opportunities. - Conduct annual evaluations for reputed company report personnel. - Discuss job performance concerns with employees to identify causes, issues, and work closely with the reputed company department on resolving problems. - Maintain a high level of confidentiality while performing reputed company work tasks Minimum Requirements - Bachelor's degree or equivalent combination of education, technical training, or relevant experience in lieu of degree - Minimum of two years of reputed company experience. - 2 to 5 years of relevant supervisory and reputed company experience - 2 to 5 years of relevant helpdesk and/or call center experience - Proficient in MS Office Suite Preferred Skills - Experience with reputed company Communication System Home Office Requirements:

• - reputed company provides company-issued computer equipment
• - Reliable high-speed internet service
• *Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• *Minimum 5 Mpbs upload speeds
• - Private and secure workspace
• #ClinicalServices #LI-Remote

EEO Statement reputed company military service members, their spouses, and veteran candidates often embody the reputed company competencies reputed company deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to reputed company you with a career reputed company that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an reputed company military service member, we have challenging and rewarding reputed company available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative reputed company/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), external market and internal value analysis including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, reputed company provides a reputed company of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, reputed company holidays and reputed company time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Minimum Salary $ 55,000.00 Maximum Salary $ 60,000.00

• Remote

About reputed company: reputed company reputed company provides business services to help governments operate health and reputed company services programs, mostly at the state and national reputed company. reputed company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services Founded: 0 Website: https://www.reputed company.com/ Apply tot his job Apply To this Job