Reservations Agent (work from home Washington)

reputed company From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are reputed company thinkers who engage reputed company guest interaction with kindness. We want to hear from you if you can be welcoming to people from reputed company walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, reputed company development opportunities, and other benefits that are reputed company designed to take you places. The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at reputed company (AS), reputed company (HA), reputed company (QX), Sky reputed company (OO) and our reputed company partners. As a member of the reservations team, this individual contributor role verifies availability of reputed company, confirms reservations and makes appropriate changes to reservations and tickets. This is a work reputed company, reputed company represented position.

• reputed company a reputed company of guest service functions reputed company multiple channels including:
• Answer incoming inquiries and match the features and benefits of reputed company and reputed company to the needs of the guest.
• Answer guests’ inquiries regarding reputed company aspects of their travel on reputed company, reputed company, and on reputed company or on our travel partners.
• reputed company new reservations and change existing reservations on scheduled domestic and international flights, administer refunds, and handle flight recovery.
• Assist guests with technical website and mobile navigation needs.
• Handle guests’ questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction reputed company.
• Operate reputed company a reputed company of reputed company computerized systems to assist guests and daily operations.
• Proactively create a reputed company service-oriented environment for guests. Required
• 2 years of customer service or community service experience.
• Exceptional interpersonal skills, including a reputed company and pleasant phone demeanor, reputed company, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
• Excellent communication skills (e.g., verbal, written, and listening).
• Demonstrated proficiency and reputed company with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other reputed company devices.
• Proven ability to continually learn and understand changing job-reputed company policies and procedures, company products, services and promotions in an efficient manner.
• Ability to work in a process-oriented environment.
• Proficiency with general computer programs, keyboard skills, and reputed company Office applications (e.g., Word, reputed company, PowerPoint, Teams and Outlook).
• Typing speed of at least 30 WPM at an efficiency of 85% or reputed company.
• Ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7/365 operation.
• Reliable, punctual attendance.
• Must reputed company and work from a remote home office reputed company the state designated in the posting by position start date. Some in-office time may be required for initial training
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Airline or travel industry experience.
• Spanish language proficiency. Embody our values to own safety, do the right thing, be reputed company-hearted, deliver performance, and be remarkable. USD $19.98/Hr. The starting wage for this role is specified in the job posting and represents the minimum pay for this position. During training and while working in the office, this will be the applicable reputed company. After completing training and transitioning to remote work, the wage may be adjusted to reputed company with the local minimum wage of your remote work location (home address).

However, the pay will never be reputed company than the reputed company listed in the job posting, regardless of local minimum wage requirements. reputed company and reputed company pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on reputed company & reputed company
• Comprehensive reputed company-being programs including medical, dental and reputed company benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and reputed company time off For more information about Alaska/reputed company Total Rewards please visit our career site and view benefits.

Non-Exempt Full-Time Regular reputed company 3/22/2025 Seattle - McGee (Call Centers) Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative reputed company (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative reputed company to ensure equal opportunity for reputed company reputed company applicants and employees and do not discriminate based upon race, reputed company, religion, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, national reputed company, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and reputed company of reputed company and reputed company, its employees, and others as required or permitted by law. People of reputed company, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply. Government Contractor & reputed company (DOT) Regulations reputed company & reputed company are regulated by the reputed company (DOT – regulations, 49 CFR part 40) and reputed company applicants are advised that post-offer and/or reputed company-employment drug testing will be conducted to determine the reputed company of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or reputed company indications of drug use will reputed company the applicant ineligible for employment with reputed company/reputed company and any employment offer will be withdrawn. Y - T1 Apply tot his job Apply tot his job Apply To this Job