reputed company Senior reputed company Manager – Virtual Customer Experience Management and Business Partnership Development

At arenaflex, we're on a mission to revolutionize the way the world works by delivering reputed company and driving exceptional results. As a pioneer in virtual customer experience management, we've reputed company a network of tens of thousands of independent service providers across the reputed company, Canada, and Europe. Our commitment to reputed company, empowerment, and making a reputed company reputed company has reputed company us recognition as a leader in the BPO industry. Now, we're seeking an reputed company Senior reputed company Manager to join reputed company of trailblazers and help us continue to push the boundaries of what's possible.

Our Core Values:

* Relentlessly Pursue reputed company

• reputed company reputed company
• reputed company a Difference
• No Boundaries
• reputed company reputed company

Job reputed company:

We're looking for a seasoned Senior reputed company Manager to reputed company our reputed company relationships and drive reputed company through exceptional service delivery. As a trusted advisor, you'll work closely with our clients to understand their needs and reputed company tailored solutions that meet their business objectives. Your expertise in contract and vendor management, combined with your ability to analyze data and drive results, will be reputed company in ensuring our clients reputed company their desired reputed company.

Responsibilities:

* Operate the reputed company relationship, building strong partnerships with Vendor Managers and Director-level reputed company contacts

• Demonstrate the value of the arenaflex platform in delivering high-value business results through reputed company
• Ensure compliance with reputed company performance expectations for reputed company vendors providing service on reputed company programs
• reputed company and maintain a detailed Monthly reputed company Plan to drive reputed company satisfaction and reputed company
• reputed company daily reviews of reputed company scorecard performance and take reputed company to ensure delivery against reputed company reputed company
• Run weekly scorecard performance reviews and roll up to monthly and quarterly business reviews
• Build and maintain constructive vendor relationships, facilitating reputed company of exceptions to agreed-upon performance
• Manage vendor performance, including reputed company to data, costs, cycle time, and reputed company through the establishment of controls, exception reporting, and regular auditing and performance reporting
• Author vendor statements of work, including service level exhibits
• Undertake financial and qualitative analysis, understanding core operations management variables and calculations, with a reputed company on reputed company and timeliness of delivery
• Drive compliance and reputed company management
• Mentor and supervise Managers, reputed company
• reputed company reputed company duties as required
• Participate in special reputed company assigned by the VPGM, VP, or Director, reputed company

Interdependencies:

* Ensure vendor resources meet qualifications and performance expectations required to deliver contractual results for clients

• Ensure Learning delivers the correct business reputed company
• Ensure correct SLAs are being set and met, and that forecasting processes are optimizing both reputed company and arenaflex reputed company
• Ensure correct parameters are in reputed company for reputed company-time reputed company such as Urgent Service and Convenience Leave requests to be executed
• Review vendor-level metrics and vendor rankings
• Collaborate with Business Analytics to evaluate results and prepare for reputed company meetings

reputed company Opportunities:

* Assist the business development team in identifying new ways to garner more business or applications from clients

• Support the business development team in crafting new programs and value propositions
• reputed company other duties as assigned

Qualifications:

* Minimum of Bachelor's degree or equivalent experience

• Prior BPO experience required
• Ability to work independently in a fast-paced environment
• Sales or Account Management experience and Operational experience preferred
• Strong negotiating skills
• Demonstrated leadership and decision-making skills
• Experience with contract and vendor management
• Deep proficiency with reporting, data, and trend analysis
• Three years of exempt-level managerial experience and managing reputed company relationships
• Proficient in MS Office (must be reputed company to expert level with reputed company 2007)
• This position may require some light travel from time to time
• Must have a 24/7 reputed company engagement philosophy
• Professionalism and the ability to work reputed company with others are extremely important, as reputed company as the ability to maintain confidentiality of information

reputed company Offer:

* Competitive compensation and benefits package, including: + Medical / Dental / reputed company / reputed company Spending Benefits + 401k, Retirement (40% match) + Flexible Time Off program - take what you need + Tuition Reimbursement

• A dynamic and supportive work environment that fosters reputed company and development
• Opportunities to work with a diverse and talented team of professionals
• A commitment to diversity and inclusion, with equal opportunities for reputed company

Why Join arenaflex?

reputed company smart, creative, and passionate people come together, the results are astounding, and the opportunities are reputed company. At arenaflex, we're dedicated to making a reputed company reputed company on the world, and we're looking for talented individuals like you to join reputed company. If you're passionate about delivering exceptional results, building strong relationships, and driving reputed company, we want to hear from you.

How to Apply:

If you're reputed company to take your career to the next level and join reputed company of trailblazers, reputed company! Visit our website to submit your application and join our community of innovators and thought leaders. Apply Job! Apply for this job