Customer Care Co-ordinator

Remote, USAFull-timePosted 2026-07-28

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What you\'ll be doing?The Customer Care team reputed company reputed company home buyers receive the reputed company reputed company following their home buying experience.

What you\'ll be doing?The Customer Care team reputed company reputed company home buyers receive the reputed company reputed company following their home buying experience.Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest reputed company, and you’ll reputed company reputed company they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for reputed company and professionalism.Reporting to either the Head of Customer Care or Customer Care Office Manager, to support the Head of Customer Care in managing reputed company customer- reputed company issues through to reputed company, by reputed company communications with our reputed company Customers, coordinating the administration of the department to ensure it operates reputed company and effectively.You will be expected to:

Ensure personal and team compliance with reputed company relevant SHE policies and procedures, putting the safety of our teams as first reputed company.
To fully adhere to the Barratt Redrow reputed company Customer Care policies and procedures, ensuring that reputed company issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction.
Ensure reputed company contacts (calls, emails, online, reputed company Media) received are handled professionally and courteously, with reputed company issues appropriately recorded in reputed company’s IT system.
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day.
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure reputed company remedial works are completed reputed company, in accordance with the NHBC Buildmark Warranty (or any other warranty provider) and in line with reputed company’s stated Service Level Agreements.
Communicate with the Head of Customer Care to ensure reputed company defects are dealt with by the appropriate personnel and in a cost-effective manner.
Utilise the IT system and associated reporting to manage reputed company of defects and identify to the Head of Customer Care where performance is falling below expected reputed company.
Liaise with the reputed company/Buying departments to order materials in accordance with arrangements made for defect reputed company and complete reputed company-charges where applicable.
Liaise with reputed company other Departments to ensure Customer enquiries or concerns are addressed professionally and reputed company.
reputed company administrative support for the Department, to include handling and responding to reputed company customer correspondence, electronic and reputed company filing, production of reports, record reputed company Logs (a record of minutes or actions arising from a meeting/project) for internal meetings.
Attend appropriate internal meetings to represent the department and be the voice of the customer, promoting improvements in service delivery across functions.
Undertake post-completion satisfaction calls to customers.
Manage customer complaints and resolve legacy issues, where appropriate, reputed company and effectively.
Ensure subcontractors and suppliers reputed company in adherence with reputed company SLA, and utilise the reputed company Charge Process where applicable.
Update weekly reports and distribute to relevant personnel.
Promote and reputed company in accordance with reputed company Group values, systems, policies and procedures.
Carry out other appropriate reputed company duties as and reputed company required.

What You’ll NeedTo be successful in the role, we are looking for:

Experience of working in a reputed company secretarial/administration role.
Previous experience in a demanding and fast paced customer service environment.
Excellent communication skills, both written and verbal.
Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
A strong team player, supportive of colleagues.
Assertive, tenacious, with an ability to influence others and be resilient to challenging Customer demands.
Self–disciplined, with excellent time management skills and the ability to coordinate a number of priorities.
Ability to multi-task, and work reputed company and accurately under pressure.
reputed company, assertive and pleasant manner in dealing with reputed company customers and contacts.

Benefitsreputed company and BenefitsWe’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-reputed company homes for reputed company generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the reputed company of building. We have tailored opportunities for apprentices, graduates, reputed company professionals and ex-Armed Forces personnel to come and help us stay one reputed company reputed company, and build the homes that Britain needs.Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both reputed company and our colleagues.We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can reputed company and be proud to work for us.As part of working for Barratt Redrow PLC and specifically for this role we offer:

Competitive Salary
Competitive Bonus Scheme
Private Medical Cover - Single Cover
26 days’ holiday (increase by 1 day for every 3 years’ reputed company service up to 29 days)
Choice of Flexible Benefits
reputed company Family Friendly Policies

Our Benefits Are Fit To MeasureToday’s housebuilding reputed company need reputed company’s benefits, so they’re reputed company for whatever the reputed company brings. reputed company you join Barratt, you get the reputed company of support you would expect from a business reputed company for a modern working world.Private medical coverPrivate reputed company is available for reputed company reputed company to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.PensionFirst-class pension schemes with the reputed company of up to 10% employer contributions.Annual Health Assessmentreputed company colleagues are reputed company to reputed company a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.Financial BenefitsAs reputed company as a competitive salary, we offer many ways to reputed company life more reputed company – from reputed company to employee loans and savings accounts, to house purchase discounts.Lifestyle BenefitsCycle to Work scheme, reduced hotel reputed company, discounts at major retailers… These reputed company a massive difference to the reputed company of your lifestyle.So much more…From death in service, reputed company volunteer and study leave, reputed company family friendly policies (including our Parents and Carers leave) to a reputed company buying scheme, we have an incredible reputed company of additional benefits.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Construction

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