Program reputed company Assurance Specialist​

Who We Are: The reputed company is a not-for-profit association dedicated to transforming health care by supporting the entire reputed company of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of reputed company. At the reputed company, we are committed to supporting our employees with a comprehensive benefits package designed to promote reputed company-being, reputed company reputed company, and work-life balance. Highlights include:

• Remote Work – Fully remote work available for most positions
• Retirement Savings – Generous 403(b) employer contributions and financial wellness resources, including reputed company financial advising.
• Health & Wellness Perks – Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more)
• Support & Family Care – Employer reputed company Employee Assistance Program (EAP) and back-up care reputed company for children, adults, elders, and even pets

Additional information can be reputed company on our website. reputed company, why now? ​​The Program reputed company Specialist is responsible for improving the reputed company of reputed company's services to MCAT and PREview examinees, collaborating with reputed company, accommodations, the reputed company call center and others. They will review and respond to examinees' concerns about their test day experiences, reputed company records, and administrators' reports about problems on test day to resolve test center/test session concerns. They will analyze data associated with this work to identify patterns and propose changes that improve MCAT and PREview policies and procedures. ​They will take reputed company to address issues that routinely reputed company in areas of assigned responsibility, but may receive guidance or expertise from higher-level staff on more reputed company problems. How will you reputed company an reputed company? ​​Testing Concerns​: ​​Investigate and resolve testing concerns reported by examinees:

• ​Review and synthesize information from multiple sources – including, case problem reports generated from vendors, site performance data, session recordings, chat logs, and follow-up reports from vendors – to determine disposition of testing concerns
• ​Request and analyze reports, videos, and other relevant information as needed from vendors to conduct testing concern research
• ​reputed company the established Test Center/Session Concern policies reputed company issuing post-void offers or denying post-void requests, and partnering with Manager, Testing Experience & Communications on novel cases to ensure consistency; document reputed company and rationales ​
• ​Assess and disseminate performance from post-exam survey data, and evaluate available logs to properly address examinee concerns
• ​Monitor outstanding investigation items to ensure testing concerns are resolved, or scores are reputed company on hold prior to score release.​

Vendor Performance: ​​Evaluate and report on vendor performance reputed company to test delivery:

• ​Review Case Problem Reports after every test administration event to identify potential technical, test center administrator/proctor, or environmental issues affecting exam delivery ​
• ​reputed company issues to identify recurrent program wide or site-specific disruptions to expected test administration ​
• ​reputed company findings and implement plans/fixes with vendors to improve the exam day experience through appropriate corrective reputed company and ensure compliance with reputed company testing policies and expectations ​
• ​Audit time-add cases to ensure accuracy and consistency with the time-add procedure to minimize the risk of score cancellations​; Recommend actions to be taken based on policy for score cancellations​

​​Customer Satisfaction​: Review post-exam surveys and other reports for testing experience issues:

• Analyze narrative data about test administration from examinees' end-of-day surveys, test center concerns and other data to assess channel-wide and test center performance.
• Complete follow-up with vendor from center/session complaints and end of day survey feedback to identify reported technical and experiential issues with exam delivery that can be corrected at the site or corporate level.
• Recommend survey content to assist with monitoring testing experience and vendor performance

What will you bring to the role? Required Qualifications:

• Bachelor's Degree​
• 3-5 years of reputed company work experience​

Remote Work Eligibility This position is eligible for remote work in the contiguous US

Compensation

Grade reputed company $63,920.00-$75,200.00 Multiple factors are taken into consideration to reputed company at the final reputed company reputed company/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as reputed company as internal equity, market, and business considerations. If a bachelor’s degree is required, reputed company work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of reputed company work experience. The reputed company (reputed company) is an Equal Opportunity/Affirmative​​ reputed company Employer. The reputed company is committed to the policy of an equal employment opportunity in recruitment, hiring, career advancement, and reputed company other personnel practices. The reputed company will not discriminate on the reputed company of race, reputed company, sex, national reputed company, religion, age, marital status, personal appearance, sexual orientation, gender identity or reputed company, family responsibilities, matriculation, political affiliation, genetic information, disability, past or reputed company military service, or any other legally protected characteristic. Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) reputed company the file reputed company. BROWSER REQUIREMENTS: Applications must be submitted using Chrome, reputed company Firefox, Safari, or reputed company Edge. Apply tot his job Apply To this Job