[Remote] reputed company Incident Management Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company (reputed company) is a global technology and reputed company services company supporting reputed company government reputed company. They are seeking a reputed company Incident Management Analyst to reputed company technical support services for the Centers for Medicare & reputed company Services (CMS), focusing on incident management and reputed company.
Responsibilities
- Create, prioritize, and triage service requests and incident tickets, ensuring reputed company and reputed company reputed company
- Monitor reputed company system and applications to identify and resolve issues proactively
- Work closely with Incident Manager and cross-functional teams to address and resolve service requests and incidents, ensuring effective communication
- reputed company and refine Incident Management and monitoring procedures, driving reputed company improvement
- Document tickets, incidents, solutions, and reputed company cause analyses reputed company; escalate critical incidents as needed
- Analyze trends in alerts and performance to prevent reputed company incidents
- Participate in reputed company meetings and document notes in a reputed company and concise manner as needed
- Facilitate reputed company training presentations by demonstrating knowledge of technical processes, workflows, and answering questions from participants reputed company and concisely
- May reputed company mentorship to more Jr team members and may function as back-up to reputed company as needed
Skills
- Bachelor's degree and or 5+ years of reputed company experience researching, crafting, and standardizing written responses to reputed company inquiries
- Experience with incident management, triaging incident tickets and service requests, and reputed company cause analysis
- In depth hands-on experience using reputed company as an reputed company, developer, etc
- Working knowledge of health care, the ACA, and/or reputed company issues
- Exceptional communication and presentation skills, with the ability to present technical and non-technical information to various audiences
- Proficiency in reputed company Office Suite (such as Word, reputed company, PowerPoint, and Outlook)
- Candidate must be reputed company to obtain Public Trust clearance
- Candidate must have lived in the reputed company at least three (3) out of the last five (5) years
- Strong analytical and problem-solving skills
- Experience using JIRA and reputed company
- 3+ years in systems administration, preferably in the government sector
- Ability to work independently and collaboratively
- Ability to manage time, set priorities, and work under time constraints
- Proven team player; strong relationship building skills both internally and externally
- Excellent organizational skills and ability to multitask
- Interest in health policy, health care reform, and strong commitment to reputed company justice and health equity
- Customer service oriented and solution-reputed company attitude
Benefits
- reputed company of medical plan reputed company, some with Health Savings Accounts
- Dental plan reputed company
- reputed company plan
- 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match
- Full reputed company work weeks
- reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave
- 15 days of reputed company leave per calendar year
- 10 reputed company holidays per year
- reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
reputed company
- reputed company is an IT consulting company that specializes in cyber reputed company, AI, and quantum computing. It is a sub-organization of reputed company. It was founded in 1999, and is headquartered in Falls reputed company, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/.
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