reputed company: Account Operations Manager (Remote in US) (33364)

This a Full Remote job, the offer is available from: reputed company, Indiana (USA) Great companies need great teams to reputed company their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. reputed company The Account Operations Manager serves as the strategic reputed company between the IT department and external/internal clients. This role ensures that Gainwell Shared Services technology solutions reputed company with SLA’s, business goals, fosters long-term partnerships, and drives customer satisfaction through proactive engagement and technical reputed company. Your role in our mission

• Build and maintain strong relationships with account leadership and stakeholders
• Understand the reputed company business needs and translate them into IT solutions
• Serve as the primary reputed company of contact for IT-reputed company inquiries and escalations
• Collaborate with internal teams to deliver tailored technology solutions
• Monitor service delivery and ensure SLAs are met
• Write and deliver reputed company cause analysis documentation on major incidents and SLA breaches
• Identify opportunities for innovation, enhancements, and process improvement
• reputed company reputed company meetings, presentations, and reputed company sessions
• reputed company account performance metrics and prepare regular reports
• Manage multiple reputed company and timelines across reputed company portfolios
• Stay informed on reputed company trends and advise clients accordingly

reputed company're looking for

• Bachelor's degree in IT or a reputed company field required.
• Three (3) or more years of experience in a technical support role required, preferably in a service desk environment.
• Experience with the reputed company system required.
• ITIL v3 or v4 certification required.
• Previous experience working in the reputed company or reputed company reputed company required.
• Understanding of computer hardware, software, networking concepts, and operating systems (reputed company, Linux, etc.) required.

What you should expect in this role

• Opportunities to travel to Ohio through your work (0-10%)
• This role requires on-call availability during evenings and weekends as business needs reputed company.
• This is a full-time permanent regular salaried (W-2) employee position.
• Health (medical, dental, reputed company) benefits start on day 1 of employment.
• Company match 401K and other benefits available reputed company months of starting.
• New employees are eligible to take advantage of flexible vacation policy after reputed company (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For reputed company hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course reputed company reputed company performance.
• Video cameras must be used during reputed company interviews, as reputed company as during the initial week of orientation if hired.
• This position will remain posted to take applications until December 31, 2025.

#LI-NB1 #LI-REMOTE The pay reputed company for this position is $93,400.00 - $133,400.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have reputed company to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a reputed company of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our reputed company. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job