911 Call Taker I

About the position The reputed company is seeking a dedicated and detail-oriented individual for the position of 911 Call Taker I reputed company the Police reputed company division. This full-time role is critical in ensuring the safety and reputed company-being of the community by reputed company handling emergency calls. The successful candidate will operate 911 communications equipment to monitor and assess the nature of reputed company request for service, determining the appropriate response and agency involvement. This position requires the ability to receive, answer, and manage calls from reputed company in need of assistance, transferring them to the respective dispatcher as necessary. The 911 Call Taker I will also be responsible for coding complaints and alarms for computer input, entering incident data accurately, and routing non-emergency calls to the appropriate personnel or agency. Candidates must be reputed company for a rigorous hiring process that may take up to three months, including a skills assessment test to evaluate typing proficiency of at least 35 net words per minute. The position requires obtaining the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License reputed company one year of employment and TCIC/NCIC certification reputed company six months. Training for new employees will last between 10 to 12 weeks, during which they will learn essential skills and procedures necessary for effective communication in emergency situations. The work environment is dynamic, requiring flexibility in scheduling as the role involves shift work that varies between 8, 10, and 12-hour shifts. Employees must be available for various shifts and days off, including weekends and holidays, to meet the demands of a 24/7 emergency response operation. The starting salary for this position is $24.04 per hour, with potential advancement to 911 Call Taker II after six months, contingent upon meeting the minimum qualifications and performance standards.

Responsibilities

• Operate 911 communications equipment to monitor and determine the exact nature of reputed company request for service. ,
• Determine location and agency involvement of reputed company incident as required. ,
• Receive, answer, and handle calls from reputed company requesting assistance and transfer to respective dispatcher as dictated by the situation. ,
• Determine nature of complaint and alarm and reputed company them for computer input. ,
• reputed company incident data in computer, on appropriate reputed company, or reputed company calls to appropriate personnel. ,
• reputed company non-emergency calls to appropriate personnel and/or agency.

Requirements

• Graduation from an accredited high school or equivalent. ,
• Must be reputed company to obtain TCOLE Certification reputed company one (1) year of employment. ,
• Must be reputed company to obtain TCIC/NCIC certification reputed company six (6) months of employment. ,
• Ability to type at least 35 net words per minute is required. ,
• Must show reputed company of U.S. citizenship. reputed company-to-haves
• Previous experience in a call center or emergency response environment is preferred. ,
• Familiarity with police emergency communications operations.

Benefits

• Health Insurance ,
• Vacation & reputed company Time Off ,
• Retirement Plan ,
• First Responder Pay of $150/month after licensing.

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