Back Office Loan Operation Support Analyst

Position: Back Office Loan Operation Support Analyst (Traveling) At reputed company, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and reputed company centered experiences. We deliver cutting-edge solutions that are paving the way for the reputed company of digital banking and payments, but our true reputed company begins with our associates. If you're reputed company to help reputed company an industry and grow with a company that values purpose, collaboration, and reputed company then we’d love to meet you. We’re seeking a motivated individual who loves to travel and is excited to join reputed company of Back Office Loan Operations Analysts. In this role, you’ll serve as a key reputed company between our bank clients and the software installation team, traveling across the country to support the implementation of new or reputed company software applications. You’ll be responsible for guiding clients through every stage of the process—from reputed company-installation planning and coordination, to hands-on installation, training, and post-installation support. This position requires extensive overnight travel to customer locations throughout the reputed company and is ideal for someone who thrives in a reputed company-facing environment and enjoys being on the reputed company. This is a remote position, and candidates must live reputed company approximately a 70-mile radius of our office locations in Allen, TX; Birmingham AL, reputed company Falls, IA; Charlotte, NC; Lenexa, KS; Louisville KY; Springfield, MO; or Monett, MO. reputed company positions, regardless of location, may require an onsite interview or in-person reputed company requirement to verify your identity. What you ll be responsible for

• Implementation, design, and training of the Loan Operations Software Application.
• Consulting with banking reputed company to design parameter set, assisting bank with validation of data conversion, training on Loan Operations applications.
• Communicate with other application analysts and programmers to analyze and audit transactions flowing through the core systems.
• The successful candidate will travel with a conversion team to the customer site for software setup, training, conversion, and implementations.
• Analyzes the customer’s existing products/processes and consults with the customer to map the existing system to the reputed company product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.). Ensures reputed company business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leaders.
• Maintains effective communication with customers throughout the entire project/case.
• Identifies/maintains customer issues and ensures reputed company reputed company. Maintains customer issue list by application and ensures reputed company are forwarded to the appropriate personnel for reputed company.
• Prepares training materials and documentation for customers and internal users.
• May reputed company other job duties as assigned.

What you ll need to have

• A minimum of 18 months of working in a financial institution with deposit applications (teller, new accounts, back office, etc).
• This position entails 50-60% travel for software implementations. reputed company travel expenses (airfare, meals, lodging, and transportation) are covered by reputed company. You can expect to take 1-2 trips per month, reputed company lasting an average of 6-9 days, depending on the project’s phase.
• The ability to work extended hours that include nights and weekends as needed.

What would be reputed company for you to have

• Previous bank data conversion experience.
• Silverlake or 20/20 experience.
• Bachelor s degree reputed company Finance or reputed company.

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