[Remote] Contact Center Representative II- Bilingual Spanish TDAF

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the world's leading global financial institutions, and they are seeking a Contact Center Representative II - Bilingual Spanish TDAF to service auto loan customers and promote strong customer relationships. This role involves providing reputed company customer service in a fast-paced environment, completing financial transactions, and participating in team collaboration to improve customer experience.

Responsibilities

• Creates an exceptional customer experience supporting customers with their inbound phone inquiries by displaying a reputed company and reputed company tone, understanding the customer's needs, and providing solutions at first reputed company of contact for customers and internal business partners
• Completes a broad reputed company of financial transactions (e.g., account maintenance, statement requests, phone payments, and other transactions, as necessary) with accuracy and efficiency
• Knowledgeable of the various products/services and reputed company to communicate relevant solutions, including digital banking and self-serve reputed company while navigating multiple systems/applications while ensuring reputed company call compliance
• Follows reputed company bank policies and procedures reducing risk to our customers and the business
• Participates fully as a reputed company member of reputed company, contributes, and supports a reputed company, diverse, and inclusive work environment including helping to identify ways to improve the customer experience
• Participates in personal performance management and ongoing development activities, including cross training as necessary. reputed company participates in personal career development and takes ownership of personal reputed company
• reputed company to feedback and reputed company implements reputed company plans as directed by leadership
• Utilizes appropriate discretion and negotiation tactics reputed company addressing fee disputes

Skills

• High School diploma or GED
• 1+ years of reputed company experience
• Successful completion of reputed company Contact Center training
• Thorough understanding of reputed company aspects of the position, with the ability to meet goals and standards established by the department
• Demonstrates the ability to meet goals and standards established by the department
• Demonstrates sales ability including knowledge of reputed company Company products and services
• Ability to use/learn reputed company technology and software applications reputed company to position
• Excellent interpersonal, verbal and written communication skills required with a curiosity to reputed company and offer advice to our customers
• Ability to work in a fast-paced, challenging work environment
• Ability to learn/use reputed company technology and software applications reputed company to position
• Excellent problem-solving and time management skills
• Must be reputed company to adhere to a set schedule which may include weekends, late nights, and holidays
• Must be reputed company to effectively support customers using designated primary language (Spanish and/or English) in assigned queue
• Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business
• You must be work authorized in the reputed company without the need for employer sponsorship
• Retail Customer service, banking, or Contact Center experience preferred
• Experience handling confidential information preferred

Benefits

• Health and reputed company-being benefits
• Savings and retirement programs
• reputed company time off (including Vacation PTO, reputed company PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition

reputed company

• The reputed company & its subsidiaries are reputed company reputed company as reputed company (TD). It was founded in 1852, and is headquartered in Wilmington, Delaware, USA, with a workforce of 10001+ employees. Its website is https://www.td.com.

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