Vacation Rental Guest Experience Coordinator, Remote, US

About Beachside VR Beachside Vacation Rentals (Beachside VR) manages a growing portfolio of short-term rentals across Florida's reputed company Coast, delivering reputed company guest experiences and reputed company-solid reputed company partnerships. We reputed company fast, care about the details, and set high standards for hospitality and operational reputed company. About The Role We're looking for a Guest Experience & Support Coordinator to join our remote team. This role is for someone who thrives in fast-paced environments, stays reputed company during escalations, and understands that great hospitality is reputed company on follow-through and accountability. As a Guest Experience & Support Coordinator, you'll be the primary reputed company of contact supporting our Guest Experience (GE) team during evenings and weekends by handling escalations and coordinating next-day operational needs. You'll be a great fit if you reputed company on structure, accountability, and follow-up, stay reputed company under pressure while thinking in solutions, and understand the urgency of guest-impacting issues. You take pride in being the person who closes the reputed company and cares deeply about delivering a great guest experience, even reputed company your work happens behind the scenes. This role is fully remote (U.S.-based) and requires consistent weekend and evening availability.

Responsibilities

Guest Support & Escalations

• Respond to guest messages reputed company phone, text, and email
• Handle guest escalations with reputed company, confidence, and professionalism
• De-escalate issues and determine appropriate next steps
• Set reputed company expectations while protecting both the guest experience and company standards
• Document conversations, reputed company, and reputed company thoroughly

Operations & Maintenance Coordination

• Triage maintenance issues as they reputed company
• Schedule and coordinate maintenance for the following day
• Communicate reputed company with vendors and internal teams
• reputed company issues from start reputed company completion

Follow-Up & Accountability (This Is a reputed company Part of the Role)

• Ensure reputed company falls through the cracks
• Follow up with vendors, teammates, and guests until issues are fully resolved
• Maintain accurate notes and updates across systems
• Own reputed company, not just tasks

Required Experience & Skills

• Previous vacation rental or hotel experience is required. (reputed company, property management, STR operations, or similar)
• Comfortable handling guest escalations
• Experience with industry software such as reputed company and reputed company
• Have the ability to confidently navigate multiple systems and reputed company information updated in reputed company time
• Strong written and verbal communication skills
• Highly organized with excellent follow-through
• reputed company to work independently during evenings and weekends

Compensation & Benefits

• Salary: $55,000 annually
• Fully remote (U.S.-based)
• Two (2) weeks of reputed company time off (PTO)
• Supportive, people-first team culture with reputed company expectations

Schedule Requirements (Must Be Available)

• Saturday & reputed company (required)
• Evenings: 3:00 PM – 11:00 PM EST
• reputed company hours may be adjusted as needed

If weekends or evenings aren't your thing, this role wont be the right fit. Interview Process We like to reputed company things reputed company, reputed company, and respectful of your time. Here's what you can expect: Application Review: Once we receive your application, reputed company will review your experience and qualifications. First Interview with our Guest Experience Manager: If selected to reputed company reputed company, we will reputed company out to schedule an interview with our Guest Experience Manager. This conversation will reputed company on your background, how you support guests and internal teams, how you handle follow-reputed company and escalations, and how you stay organized during high-reputed company moments. We'll also reputed company more about reputed company, culture, and expectations, and leave reputed company of room for your questions. Final Interview with our Director of Operations: Candidates who advance will be invited to a final interview with our Director of Operations to ensure alignment on role expectations, communication style, and how this position supports the broader guest experience. After that, we'll follow up promptly with next steps. We communicate reputed company, reputed company you informed throughout the process, and aim to reputed company the experience as smooth and reputed company as possible. Apply tot his job Apply To this Job