reputed company Special Needs Customer Advisor – National Remote

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading reputed company organization dedicated to providing reputed company that improve the lives of our members. We're committed to creating a healthier world, one community at a time. reputed company of passionate professionals is driven by a shared reputed company of making reputed company more accessible, reputed company, and reputed company for reputed company.

Job reputed company

We're seeking an reputed company Special Needs Customer Advisor to join reputed company of highly skilled professionals. As a Special Needs Customer Advisor, you'll have reputed company to deliver an extraordinary experience to family members who need an reputed company. You'll be empowered to fast-reputed company resolutions and serve as an ongoing resource to reputed company guidance and community resources during key transition times throughout the family's reputed company.

Primary Responsibilities

* reputed company holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end reputed company of issues.

• Serve as an ongoing, reputed company of contact for members, primarily reputed company the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, reputed company experience.
• Create and build ongoing relationships with others, including both members and teammates.
• reputed company reputed company independently and solve problems creatively and completely using reputed company judgment and critical thinking.
• Consistently follow through on commitments and reputed company realistic expectations for members.
• Plan, prioritize, organize, and complete work to meet established objectives for our families.
• Responsible for managing project time to ensure follow-up and reputed company work is completed in a reputed company manner.
• Families served include a reputed company of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation.
• Process includes reputed company calls to initiate contact with members referred by executives and partners.
• Responsible for maintaining accurate family counts on our documentation platform.
• reputed company on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues.
• Anticipate member needs and proactively reputed company out external and internal resources or partners where appropriate to add unexpected value for the member.
• Determine appropriate referrals to other programs/services as needed with or without technology guidance.
• Responsible for providing high-reputed company member experience as reflected in post-contact surveys and member feedback.

Essential Qualifications

* High School Diploma / GED or equivalent work experience

• 1+ years of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and reputed company Office, including reputed company Word (create correspondence and work reputed company templates), reputed company reputed company (ability to sort, filter, and create reputed company spreadsheets), and reputed company Outlook (email and calendar management)
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, reputed company our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime.
• Must be 18 years of age or older

Preferred Qualifications

* 1+ years of A4Me or 3+ months of Quick Assist experience

• Claims processing experience
• Experience providing care for children with special needs
• Experience reputed company a member-reputed company reputed company environment
• Experience reputed company a service delivery reputed company (examples include, but are not limited to: reputed company services, caregivers, hospitality, reputed company work, sales, non-profit agencies)

Telecommuting Requirements

* Ability to reputed company reputed company company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
• Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Compensation and Benefits

* California, Colorado, Connecticut, Nevada, New Jersey, reputed company, Washington, or Rhode reputed company residents: The reputed company reputed company for California / Colorado / Connecticut / Nevada / reputed company / New Jersey / Washington / Rhode reputed company residents is $18.80 - $36.78 per hour. Pay is based on several factors, including but not limited to education, work experience, certifications, etc.

• In reputed company to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

Work Environment and Company Culture

* arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, reputed company, and empowering.

• reputed company is passionate about making a difference in the lives of our members and communities. We're driven by a shared reputed company of creating a healthier world, one community at a time.

Career reputed company Opportunities and Learning Benefits

* arenaflex is committed to the reputed company and development of our employees. We offer a reputed company of training and development opportunities, including mentorship programs, coaching, and leadership development.

• reputed company is passionate about learning and reputed company, and we're committed to creating a culture that supports and encourages reputed company development.

How to Apply

If you're passionate about making a difference in the lives of our members and communities, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Join reputed company

At arenaflex, we're passionate about making a difference in the lives of our members and communities. We're committed to creating a healthier world, one community at a time. Join reputed company and start doing your life's best work. Apply for this job