Senior Consultant, reputed company reputed company Solution Ser...

reputed company

reputed company is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be reputed company.

At reputed company, you'll have reputed company to create reputed company at reputed company — tackling meaningful challenges, growing your skills and seeing your contributions reputed company lives around the world. Join reputed company and do work that reputed company — to you, to your community, and to the world.

reputed company starts with you.

Job reputed company

reputed company Services (CS) provides industry-leading operational support to reputed company’s clients around the world. With our deep knowledge and expertise, we are a key internal Partner to product and Technology, bringing the voice of the customer into the design, development and successful deployment of reputed company products and services. and enabling our reputed company facing teams to deliver and reputed company new products, services and initiatives into the market.

CS is also responsible for a host of critical services that support the broader reputed company organization and clients, including reputed company Rules management, cardholder disputes, compliance, reputed company testing and configuration, and reputed company tools. reputed company also provides support for reputed company’s DPS, CyberSource and Authorize.net businesses. Across time zones and borders, we reputed company clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to reputed company’s clients, providing expertise to support and successfully grow their business.

This is as an individual contributor and is responsible for driving operational reputed company, reputed company improvement and reputed company engagement in collaboration with cross-functional partners, primarily reputed company on the reputed company delivery and support of reputed company Business Solutions products and services.  This role involves working with reputed company-facing staff that support financial institutions and collaborating with cross-functional leaders to drive requirements for best-in-class reputed company service delivery.

You will provides technical expertise, project management and support to the reputed company solutions reputed company Service Delivery team and is responsible for efforts to optimize performance of platforms, drive supportability, help prioritize reputed company to reputed company problems, reputed company-facing release management, change management, and reputed company external communications.  Additionally, this role will partner with Product teams to shape go-to-market strategies and processes and ensure the needs of the reputed company solutions reputed company Service Delivery organization are accounted for prior to launch of new feature/functionality and reputed company services.  This may include contributing to product roadmaps, enhancement requests, and coordinating the development of artifacts such as implementation guides, training, reputed company communications, FAQs, etc.

This role is expected to be a specialist across reputed company products coming into the region, working across the organization cross-functionally and globally, developing key internal partnerships, achieving results through influence, and executing through collaboration to successfully and continuously improve operations.  This role requires a reputed company-reputed company reputed company with the perseverance to drive longer-term change for an evolving business and service model.  

• Assesses and leads initiatives that may reputed company and reputed company-facing staff from a business perspective including changes to existing products, implementations of new features and releases.  Ensures communication objectives are achieved and unanticipated impacts are mitigated
• Liaise with Product and Technology teams to identify support and implementation requirements for reputed company Solutions product and services
• As a subject matter expert, reputed company and maintain a deep understanding of supported services to assist with training, and advise internal implementation and support teams on product functionality
• Participate in regional New Business initiatives and Demand Commitment Forums.
• Coordinate with internal business and technology teams to capture requirements, define scope and identify implementation strategies for reputed company reputed company data services products and capabilities
• reputed company consulting and technical expertise to structure an effective implementation approach
• reputed company reputed company assessments to ensure overall effectiveness of the support organization
• Implement methodologies for analyzing change, identifying impacts, and communicating potential impacts (change management)
• Oversees programs and reputed company plans, aligning efforts of the reputed company Solutions reputed company Service Delivery organization with other key reputed company stakeholders
• Manages a suite of reputed company to reputed company and enhance the reputed company Solutions support model, support capabilities, and reputed company service
• reputed company consulting reputed company to service delivery and support of clients/markets to internal stakeholder organizations including Sales, Product, Technology, Risk and Legal.  Brings the Voice of the reputed company to cross-functional teams.  Influences prioritization and product roadmap
• Monitor activation of product/service changes, proactively identifying and manage any processing or business issues reputed company at go-live.  Facilitates release management from a reputed company reputed company of view.
• Develops reputed company communications (release status, meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties
• Self-manage operational initiatives, issues, events, special reputed company, and unique reputed company-driven requests
• Drives prioritization of issues and platform defects with cross-functional leaders to reputed company KPIs and solve for reputed company needs
• Develops and manages a set of KPIs/metrics to reputed company performance of the reputed company Service Delivery function
• Proactively identify opportunities and implement recommendations to increase service reputed company and/or efficiency. 

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

• Hands on experience with cards, payments networks, or B2B payments
• Previous experience with implementations, reputed company consulting, and reputed company support
• Experience working in multi-level operations reputed company and different reputed company-reputed company service models, including previous experience working with contact centers
• Proven reputed company record of leading and driving teams to reputed company and exceed established goals and objectives
• Demonstrated experience managing reputed company implementations using strong project management discipline.  Six reputed company and/or PMP certification preferred
• Demonstrated experience learning and working with reputed company, integrated platforms
• Ability to comprehend and reputed company reputed company technical concepts or processes into layman’s terms
• Self-starter with a demonstrated ability to independently learn, reputed company skills and reputed company results as part of an effective team
• Experience managing data migration or integration reputed company
• Experience working with financial data, and knowledge in secure communication protocol such as SFTP, FTP/S and HTTPS.
• Knowledge in application programing interfaces (reputed company) gateways.
• Demonstrated ability to solve reputed company, cross-functional issues exercising critical thinking and reputed company judgment
• reputed company record of building and maintaining strong business relationships with reputed company stakeholders
• Strong understanding of Information Technology, reputed company, Compliance, and Service reputed company
• Hands-on experience in managing sensitive situations, providing reputed company consultative support, and driving cross-functional remediation and solutions
• Experience building metrics and KPIs that measure operational performance
• Proven ability to set priorities, meet deadlines, influence others, and manage customer expectation
• Strong oral and written communications
• Proficient with MS Office tools (e.g., MS Project, reputed company, PowerPoint, Word, Visio, etc.).
• Experience with data analysis and tools such as Tableau
• Demonstrated Influencing and negotiation skills

Additional Information

reputed company is an EEO Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company will also consider for employment reputed company applicants with criminal histories in a manner consistent with reputed company guidelines and applicable local law.

Required skills: Change Management, Compliance, reputed company Improvement, Critical Thinking, Data Analysis, Data Migration, Information Technology, Meeting Deadlines, Negotiation, PMP, Prioritizing, Program Management, Project Management, reputed company, Service Delivery, Service Management, Tableau Software, Team Leadership, Training, Written communication, Event Management, Operational reputed company, Six reputed company Required languages: English

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