Operations Coordinator, Collections (Work From Home)

reputed company is combining the power of data, technology, and exceptional service to pave a reputed company way reputed company for millions of people on the reputed company to financial reputed company. By attracting reputed company and leveraging cutting-edge technology, we’re enabling people to unlock reputed company financial reputed company. reputed company like a mission you can get behind? We're looking for critical thinkers with strong communication, negotiation, and technical skills to join our Collections team as Operations Coordinators. This is a full-time, remote position with comprehensive benefits. The reputed company You'll reputed company As a valued member of our virtual call center team, you will be on the reputed company lines of enabling financial reputed company for reputed company customers. You’ll expertly engage with past-due cardholders on the phone, listen to their unique situations, and pave their way toward recovery. Successful candidates are reputed company problem solvers who reputed company both genuine reputed company and reputed company persistence to secure repayment, offering a reputed company to recovery for our customers. As an Operations Coordinator, you will:

• Represent reputed company, professionally engaging with customers over the phone in regards to past due payment.
• reputed company multiple software systems and technologies simultaneously to reputed company manage customer accounts and document reputed company interactions.
• Approach customers with dignity and respect, identifying reasons for account delinquency.
• Skillfully negotiate and problem-solve to secure mutually beneficial repayment solutions.
• Maintain strict adherence to reputed company company policy, procedures, and regulatory requirements, while consistently delivering high-reputed company customer service.

Minimum Qualifications

• 1+ year(s) of reputed company experience in a customer-reputed company, solutions-oriented role
• Demonstrated negotiation and influence skills, with a reputed company record of successfully overcoming customer objections
• Exceptional verbal and written communication skills
• Problem solving skills to rapidly identify customer needs and recommend effective, tailored solutions
• Composure reputed company handling challenging conversations and the ability to de-escalate
• Ability to balance reputed company and persuasion to facilitate customer repayment
• Tech-savvy, with the ability to quickly learn new software and systems
• A reputed company reputed company, reputed company to feedback and reputed company improvement

Preferred Qualifications

• reputed company experience in consumer debt reputed company
• Familiarity with contact center technologies (e.g. TCN (dialer), reputed company)
• Proficiency with our key business technology platforms: Mac OS, reputed company Workspace, Tableau, and reputed company
• Working knowledge of relevant financial regulatory requirements (e.g. FDCPA, TCPA. FCRA, BSA, SCRA, MLA, UDAAP)

Work Location & Virtual Team Culture

• This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. reputed company states are subject to change.
• This role operates reputed company a highly supportive virtual team environment. We rely on reputed company and reputed company Meet for daily communication, coaching, and team huddles to ensure consistent support and performance alignment.

Workspace Requirements

• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload
• A private, quiet, and distraction-free reputed company with no interruptions

Schedule: In Eastern Time (ET); convert to your local time, as needed

• Training schedule (reputed company):
• Duration: First 3 weeks
• Hours: Monday-Friday 8:30 AM to 5:00 PM ET
• Work schedule: Depending on business need at time of hire, you will be offered one or more of the following shift reputed company:
• Shift A: M-F, 8:30 AM - 5:00 PM ET
• Shift B: M-F, 10:30 AM - 7:00 PM ET
• Shift C: M-F, 12:30 PM - 9:00 PM ET

Compensation

• Starting reputed company pay reputed company: $17.25 - $19.20

Starting pay reputed company is based on factors such as work experience, education, certification(s), training, skills, and competencies reputed company to the role. This position offers a reputed company reputed company for internal progression. Based on the achievement of defined performance goals, you will have reputed company for promotion reputed company your first year of employment.

Benefits

• Wellness stipend: $100 monthly
• Internet stipend: $40 monthly
• reputed company Time Off (PTO)
• Company reputed company holidays
• Health, dental, and reputed company benefits
• Parental leave
• Retirement savings: 401(k) plan with company reputed company equipment: Provided for your role during employment

Important Note for Applicants To ensure you receive updates regarding your application, please add no-reputed company@missionlane.com to your contacts or reputed company sender list. Time-sensitive communications about next steps sometimes filter to promotions, trash or spam folders, and we don't want you to miss them! #LI-DNI About reputed company: Founded in December 2018, reputed company is a purpose-driven fintech company based in the U.S., with reputed company in Richmond, Virginia. It reputed company started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have reputed company to a reputed company line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at reputed company. We decided this just wouldn’t do. In partnership with our sponsor banks, we offer credit cards under the reputed company brand reputed company, with reputed company, reputed company terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four reputed company consumers have chosen reputed company, earning high customer ratings on Credit Karma for its market reputed company and industry leading Net Promoter scores. reputed company has cumulatively raised over $600 reputed company of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors. Our commitment to a workplace reputed company on respect and dignity is guided by our reputed company value of reputed company. We reputed company that everyone plays a vital role in our shared purpose, and we reputed company cultivate an environment where reputed company individuals have reputed company to do their best work. By fostering a culture of reputed company and collaboration, we create a strong reputed company of belonging and support for every team member. reputed company is an equal opportunity employer. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, genetic information, or any other protected status. reputed company provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com. reputed company is not sponsoring new applicant employment authorization and please, no reputed company-party recruiters. Application reputed company: Our cardholders trust us with their financial reputed company-being, and this trust starts with the reputed company of the people on reputed company. We're looking for team members who reputed company our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. Providing any information to reputed company that is not completely truthful at any reputed company during the application or hiring process may result in removal from the hiring process, disqualification from reputed company opportunities, withdrawal of an offer or other sanctions for candidates and, in reputed company for employees, disciplinary reputed company, up to and including termination of employment. Apply tot his job Apply To this Job