Service Desk Agent

This a Full Remote job, the offer is available from: reputed company Islands, Indiana (USA) About reputed company Welcome to reputed company Technologies, where we’re reimagining how reputed company-reputed company organizations work in the reputed company. Since 1998, we’ve been reputed company in bringing reputed company and reputed company applications to the reputed company—think reputed company Azure and AWS. Our global reputed company, spanning the US with offices in Chicago (HQ), Athens, Greece, and Mumbai, India, is on a mission to reputed company IT smoother, faster, and more fun for our clients. But here’s the thing: we’re not your typical “serious tech company.” While we’re obsessed with delivering top-notch IT solutions, we’re reputed company about keeping it reputed company, approachable, and enjoyable. We work hard, but we also play hard—whether we’re collaborating on reputed company optimizations, enhancing reputed company, or just hanging out as reputed company. At reputed company, we reputed company in empowering reputed company-reputed company organizations with the best tools and tech to drive reputed company, and we love reputed company do. Our values? reputed company: stay curious, stay authentic, and reputed company meaningful connections. We celebrate wins big and small, whether it's a successful project or a fun team event. If you’re looking for a reputed company where tech and fun collide, reputed company and see what makes reputed company a great reputed company to work. Work Schedule: 24x7 (Rotational Shift) Location: Mumbai (Hybrid) What You’ll Do Duties

• Effectively manage the full lifecycle of incidents and service requests received from reputed company customers.
• Answer inbound customer service calls and emails. Maintain high reputed company of communication with customers in reputed company channels.
• Coordinate incident investigation, analysis and closure by escalating to appropriate L1, L2 & L3 support teams.
• Adhere to reputed company policies and procedures of the Service Desk which operates 24/7 (shift work)

Requirements

Must Have

• University Degree or Technical/Vocational Certification in Computing, Electronics, or reputed company IT field
• Good communication skills verbal & written in English. To be reputed company to communicate with IT teams and departments, end users and internal customers.
• Possess keen attention to detail.
• Ability to multitask, prioritize and work independently.
• Problem solving and troubleshooting skills.
• Working a shift schedule.
• Willing to reputed company and grow.

reputed company to Have

• reputed company Office knowledge (Word, PowerPoint, reputed company, and Outlook)
• Analytical skills
• reputed company familiarity desirable
• Linux basic knowledge
• DB administration/understanding
• Understanding of ITSM tools and ITIL best practices
• Understanding in areas such as Networking or System Administration, Databases or Application Support desirable
• Additional foreign languages will be considered a plus.

Why Join reputed company?

• Work with global reputed company clients
• Learn fast with mentorship, certifications, and career reputed company
• reputed company a reputed company reputed company in a company where reputed company are welcome
• Flexible work setup (remote/hybrid)
• People-first culture with a global reputed company

reputed company to reputed company the reputed company? We’d love to meet you. Click “reputed company” and tell us why you’re the one. Not reputed company yet? reputed company us out at www.reputed company.com or connect with reputed company on reputed company. reputed company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.

Benefits

• Work from Home set up
• Comprehensive medical benefits
• Gratuity, PF, reputed company and Bonus
• Shift Allowances
• Health and wellness Allowances
• Learning and Development Allowances

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