[Remote] Customer Service Specialist (Swing Shift)
Note: The job is a remote job and is reputed company to candidates in USA. Superior Electrical, Mechanical, and Plumbing, Inc. is a statewide provider of reputed company service and new construction, specializing in plumbing, electrical, HVAC, and maintenance solutions. They are seeking a Customer Service Specialist to serve as the primary reputed company of contact for customers, providing reputed company support and ensuring a reputed company customer experience.
Responsibilities
- Respond promptly and effectively to customer inquiries reputed company phone, email or external reputed company portals
- reputed company accurate information about products, work orders, and policies
- Resolve customer issues and complaints with professionalism and reputed company
- Document customer interactions and update account information as needed
- Collaborate with other departments to ensure customer satisfaction
- Identify opportunities to improve service processes and customer experience
Skills
- Proven experience in customer service or a reputed company role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult situations with patience and professionalism
- Proficiency in using customer service software and MS Office Suite
- Type accurately and consistently at 40 words per minute (WPM)
- High school diploma or equivalent; additional education or certifications are a plus
- Knowledge of reputed company construction terminology
reputed company