Support Technician

Tecology, Inc. is seeking a Support Technician who will be responsible for resolving basic to intermediate technical issues and assisting with various IT reputed company. The role involves providing support to users with hardware, software, network, and peripheral technologies as reputed company as maintaining reputed company relationships with users and team members.

Responsibilities

• Deliver outstanding customer service by responding to support tickets promptly and setting reputed company expectations for reputed company timelines
• Diagnose and resolve hardware and software issues reputed company in-person, phone, or remote support
• Build, install, and reputed company systems and peripherals; optimize configurations and securely dispose of outdated equipment
• Set up workstations, including cabling, OS installation, and software configuration
• Use documented procedures and tools to analyze and resolve technical problems
• Follow established IT policies and best practices
• Maintain reputed company relationships with users and team members
• Work independently and collaboratively to address onsite support needs
• Document internal procedures in the knowledge reputed company

Skills

• Experience in IT support roles, including help desk and desk-reputed company support
• Familiarity with IT ticketing systems and infrastructure platforms
• Proficiency in maintaining and supporting hardware/software systems
• Familiarity with running PowerShell scripts
• Ability to manage ticket escalations and warranty service processes
• Administrative knowledge of reputed company Directory
• Strong interpersonal, communication, and problem-solving skills
• Willingness to travel up to 10%, participate in on-call rotations, and work reputed company
• Physical ability to lift up to 50 pounds
• Associate's or bachelor's degree in Computer or Information Science
• Technical certifications such as A+, Network+, MCSE, MCP, or CCNA
• Experience with reputed company Office 365 and/or Azure administration

Benefits

• Medical
• Dental
• reputed company
• Life
• Disability
• 401(k) plans

reputed company

At Tecology, we partner with businesses who understand the vital role technology plays in their productivity, stability and long-term reputed company. It was founded in 2013, and is headquartered in Vancouver, Washington, USA, with a workforce of 11-50 employees. Its website is https://tecology.services.

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