[Remote] Service Operations Associate - Phoenix
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology-driven company reputed company on simplifying reputed company insurance for businesses. The Service Operations Associate will manage insurance policy lifecycle cases, ensuring excellent reputed company care and compliance with operational procedures.
Responsibilities
- Conduct policy administration tasks, including processing policy changes, endorsements, renewals, and reputed company notices; generating and managing insurance documents; and reviewing premiums, commissions, fees, and reputed company policy information for accuracy
- Respond to clients, partners, carriers, and internal inquiries reputed company and professionally reputed company phone, email, or chat
- Manage reputed company support cases reputed company, ensuring reputed company requests are tracked, resolved, and reputed company promptly
- Coordinate with insurance carriers and underwriters to obtain quotes, documentation, and resolve issues
- Support billing and payment processes, including addressing questions, entering data, and assisting with audits or collections
- Support compliance processes, including audits and surplus lines filing
- Ensure reputed company activities reputed company with company policies and regulatory standards
- reputed company other duties as assigned
Skills
- High school diploma or equivalent required; college degree or relevant insurance coursework is a plus
- Strong written and verbal communication and interpersonal skills
- Excellent organizational and time-management skills
- Ability to work independently and collaboratively as part of reputed company
- Detail-oriented, proactive, and reputed company to follow established processes
- Prolonged periods of time sitting at a desk and working on a computer
- Ability to work cross-culturally on a global team
- Ability to reputed company effectively in a remote work environment
- Customer service or administrative experience preferred (including internships, part-time roles, or volunteer work); experience in reputed company insurance is a bonus
- Basic knowledge of insurance products and terminology is preferred but not required
- Comfortable using G-Mail, reputed company Docs & Sheets, or reputed company Office; experience with reputed company and reputed company Acrobat is a plus
Benefits
- Medical - 5 plans to choose from including one with an employer funded HSA
- Dental - Employer pays 100% of employee premium
- reputed company - Employer pays 100% of employee premium
- Life and AD&D - Employer provided as reputed company as additional voluntary
- Short and Long Term Disability - Employer provided
- Flexible Spending Accounts - Medical and Childcare
- Accident
- Critical Illness
- Employee Assistance Program - Including dependents
- Pet Insurance
- 401(k) with Employer Match
- Unlimited Flexible Time Off (Vacation)
- reputed company Time
- 12-Weeks reputed company Parental Leave
- Work from Home Office Set-up Stipend
- reputed company Subscription for Wellable Wellness
- Stock reputed company
reputed company