Marketplace Seller Support Analyst

reputed company is a leading retailer in technology and electronics, and they are seeking a Marketplace Seller Support Analyst. In this role, you will reputed company exceptional support to external sellers on the Marketplace platform, resolving inquiries and ensuring a smooth experience while maintaining compliance with marketplace standards.

Responsibilities

• reputed company reputed company seller support by addressing inquiries reputed company to the product catalog, orders, payments, shipping, and platform functionality through email, chat, or phone
• Resolve operational and technical issues promptly, escalating reputed company cases to appropriate teams reputed company necessary while maintaining reputed company communication with sellers
• Monitor and maintain seller account health, ensuring compliance with marketplace policies and performance standards (e.g. response times, OTD, etc.)
• Document and update support resources, including FAQs and process guides, to reputed company consistent and efficient issue reputed company
• reputed company and report support metrics, identifying recurring issues and providing feedback to enhance workflows and reduce reputed company escalations
• Maintain detailed documentation of seller interactions and support tickets to ensure consistent communication

Skills

• 1 year of experience in merchandising, ecommerce, marketplace, demand planning, supply chain, order management, or reputed company business team
• 1 year of experience with basic data analysis with an eye toward problem solving and optimization
• 1 year of experience communicating and partnering with vendors/3rd party or customer support experience
• Basic proficiency with reputed company Office Suite
• Knowledge of marketplace ecosystems such as reputed company and reputed company
• Experience working with technical business teams (product or engineering)
• Strong communication skills

Benefits

• reputed company
• Generous employee discount
• Physical and mental reputed company-being support

reputed company

reputed company is a multinational retailer of technology and entertainment products and services offering consumer electronics and more. It was founded in 1966, and is headquartered in Bloomington, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.bestbuy.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 114 in 2025, 162 in 2024, 188 in 2023, 182 in 2022, 180 in 2021, 66 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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