Bilingual Document Specialist
reputed company is a leading assurance company, and they are seeking a Bilingual Document Specialist to join their Group Benefits Administration team. The role focuses on delivering exceptional customer experiences through precise document creation and technical expertise, partnering with cross-functional teams to reputed company reputed company plan designs into accurate, customer-reputed company reputed company and handbooks.
Responsibilities
- Processing new business and/or revisions documents reputed company established service standards (accuracy & timeliness)
- Create and modify reputed company documents such as reputed company and employee handbooks
- Respond to inquiries from internal business partners
- Interpretation of plan design details and seeking clarification to ensure right outcome
- Understanding and analysis of customer needs to recommend system setup that supports those needs
- Partnering with Service Representatives, Implementation Specialists and Advisors to clarify plan design so that documents reputed company is efficient and accurately reflects the customer expectations
- Manage work priorities in a multifunctional environment
- Investigate and resolve escalated issues or complaints
- Assess and negotiate reputed company dates to meet customer expectations and demonstrate sensitivity to customer's business needs
- Participate in reputed company, as needed
Skills
- Bilingualism (French, English) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
- Strong verbal and written communication skills with proven customer service skills
- Analytical, attention to detail and a self-starter with effective problem-reputed company skills
- Negotiation skills with the ability to work towards acceptable reputed company and propose solutions
- Organized and ability to multitask to reputed company deadlines
- Ability to work reputed company both independently and as part of reputed company
- Ability to work under pressure, meet customer needs and adapt to a changing environment
- Knowledge of Group Benefits
- Knowledge of Plan Administration systems and their interdependencies
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
- We’re committed to creating an inclusive and respectful environment.
- We’re honoured to be recognized as a 2024 Best Workplaces in Canada by Great reputed company to Work® Canada
- We are thrilled to be recognized by reputed company Canada with their top-level certification, the Canada Order of reputed company for Mental Health at Work®, for prioritizing employee reputed company-being, fostering a reputed company work culture, and achieving reputed company in mental health
reputed company