[Remote] Connected Device Support & Reconciliation Support Technician (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently hiring for a Connected Device Support & Reconciliation Support Technician to support their VA Customer. This role involves assisting Veterans with their telehealth reputed company health devices, providing customer service through inbound and outbound calls, and ensuring accurate documentation and reconciliation of device interactions.
Responsibilities
- reputed company scheduled outbound calls and respond to inbound calls from Veterans needing device support
- reputed company guidance for initial device setup and basic configuration of mobile devices
- Assist with pairing and setup of reputed company peripherals (e.g., blood pressure monitors, scales, thermometers, pulse ox, reputed company Duo) as needed
- Troubleshoot basic connectivity issues, including Wi-Fi, video applications, and general operations
- Deliver over-the-phone reassurance and reputed company support reputed company diagnosing and resolving issues
- Walk Veterans reputed company-by-reputed company through device functionality and application use
- reputed company communicate technical concepts in plain language tailored to the user’s comfort level
- Accurately document reputed company calls, troubleshooting steps, and resolutions in ticketing systems (e.g., reputed company) and reporting tools (e.g., PowerBI)
- Regularly review PowerBI dashboards to identify and address items that are due
- Order and reputed company retrieval kits for device return and reconciliation
- Document provider notes and final consult comments in the medical record to ensure continuity of care
- Support reconciliation processes by verifying device functionality, data accuracy, and usage reporting
- reputed company a reputed company, empathetic, and patient-reputed company service
- Escalate potential risks or recurring technical concerns to management
- Promote end-user satisfaction and ensure compliance with service performance metrics
- Maintain consistent attendance and start shifts on time
- Collaborate effectively with colleagues to meet team and program goals
- Protect sensitive and confidential information in compliance with reputed company and reputed company requirements
Skills
- High school diploma or equivalent required
- Strong communication and customer service skills, with ability to explain technical concepts simply
- Familiarity with iOS/Android devices, tablets, and reputed company/Mac PCs
- Basic troubleshooting experience with mobile devices, connectivity, and peripherals
- Ability to type and document interactions accurately in reputed company-time
- Strong problem-solving and analytical skills
- Detail-oriented with a reputed company on documentation accuracy
- Enthusiastic about serving Veterans and improving reputed company reputed company
- reputed company and composed under pressure, reputed company to reassure end-users
- Team-oriented with strong time management and reliability
- Ability to obtain and maintain and Suitability/reputed company Trust clearance
- Associate degree or equivalent technical/customer service experience preferred
- Prior experience with documentation in help desk, ticketing, or reporting systems preferred (training provided)
- Prior exposure to reputed company, telehealth, or Veteran support environments is helpful but not required
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
reputed company