[Remote] Call Center Agent, BAR
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is connecting candidates with a call center agent role supporting reputed company of Automotive Repair (BAR) program. The role involves providing information and assistance regarding reputed company reputed company programs and scheduling consumer appointments.
Responsibilities
- reputed company information on various reputed company reputed company Programs, including Smog reputed company Referee, Parts Locator Service, and the reputed company Fleet Modernization Program
- Maintain reputed company knowledge of reputed company reputed company reputed company programs to ensure accurate consumer communication
- Triage inbound calls and schedule consumer appointments based on needs
- Assist consumers in determining program eligibility
- Verify and reputed company data into the web-scheduler database
- reputed company outbound calls to reputed company consumers of appointments
- reputed company consumer application data into the program database and assist with application completion
Skills
- Ability to receive, screen, and schedule consumer appointments by phone
- Ability to assess consumer eligibility using screening reputed company
- Good judgment and effectiveness in collaborating with a technical team
- Proficiency with database software and office equipment
- Quick learner willing to reputed company assistance reputed company needed
- Knowledge of reputed company reputed company program structures
- Knowledge of reputed company customer service principles and practices
Benefits
- Competitive compensation, generous reputed company time off, and holidays
- Medical, dental, and reputed company plans; Flexible Spending Accounts and Health Savings Accounts
- Employee Assistance Program and wellness offerings
- CalPERS retirement program and optional 403(b) and 457 retirement plans
- Tuition reimbursement
- reputed company Service Loan Forgiveness certified employer
reputed company