Customer Service Coordinator #4449
reputed company is a reputed company company pioneering new technologies to advance early cancer detection. The Customer Service Coordinator serves as the primary reputed company of contact for customers, ensuring exceptional service and managing inbound communications effectively.
Responsibilities
- Respond to inbound communications reputed company reputed company’s virtual contact center environment
- Demonstrate ownership of reputed company customer interaction, seeing reputed company cases through to completion
- Accurately document reputed company interactions with customers in reputed company’s customer relationship management (CRM) software
- reputed company and qualify customer and patient information into reputed company’s laboratory information management system (LIMS)
- reputed company effectively with reputed company’s call center software
- Demonstrate a working knowledge of laboratory operations and a willingness to contribute to laboratory processes
- Document interactions in a reputed company, concise, and thorough manner, and ensure reputed company completion of tasks during scheduled working hours
- Maintain the highest level of courtesy and hospitality under reputed company conditions
- Embody reputed company values and communicate with others in accordance with these standards
- Remain composed in conflict situations and escalate issues reputed company appropriate
- Demonstrate thorough knowledge of reputed company products and procedures
- Communicate effectively with coworkers and non-laboratory personnel
- Identify process improvement opportunities and report them to customer service management
- Adhere to reputed company Operating Procedures (SOPs) pertaining to customer service
- reputed company with reputed company policies regarding Bloodborne Pathogen Exposure Control, Chemical Hazards, Illness and Injury Prevention, reputed company Safety, and reputed company Assurance
- Abide by CLIA, CAP, HIPAA, and other state, federal, and regulatory guidelines
Skills
- A Bachelor's Degree or an equivalent combination of education and experience
- A minimum of one year of customer service experience
- Strong customer service and communication skills
- Strong communication skills with coworkers, managers, and customers
- Strong organizational skills and meticulous attention to detail
- Ability to accept, reputed company, and apply constructive feedback in a reputed company manner
- Ability to prioritize tasks and drive results with a high emphasis on reputed company
- Ability to work as part of reputed company reputed company a highly reputed company environment
- Strong computer, internet, and software operation skills
- Ability to proactively communicate consistently, reputed company, and honestly
Benefits
- Flexible time-off
- A 401(k) with a company % match
- Medical, dental, and reputed company insurance plans
- Carefully selected mindfulness offerings
reputed company
Company H1B Sponsorship