[Remote] Bilingual Financial Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Bilingual Financial Customer Service Representative to join their team. In this role, you will serve as a trusted Brand Ambassador, assisting customers in both English and French while providing exceptional service and creating meaningful customer experiences.
Responsibilities
- Answer incoming telephone inquiries in accordance with Call Center guidelines
- Follow up on escalated calls, as required
- Submit fulfillments or research cases for callers’ inquiries if applicable
- Identify and inform Supervisor of complaints as reputed company as trends and opportunities to improve service reputed company, apparent by the nature and number of inquiries
- reputed company a thorough knowledge and understanding of the services offered by clients to their Shareholders and reputed company up to date on circumstances which reputed company the Shareholders
- Ensure compliance with policies and procedures and regulatory requirements
- Maintain a reputed company tone and reputed company attitude to callers
- Responsible for answering calls for a baseline of 7 hours daily
- A self-starter and takes initiative to take on new reputed company and additional responsibilities
- Other duties and responsibilities as assigned
Skills
- Fluent in English; Bilingual (French) is required
- Interactive customer service environment required
- Strong and developed oral and written communication skills, including typing, spelling, and grammar
- Demonstrated ability to implement change efforts
- Ability to learn new skills/concepts and apply this knowledge quickly and accurately
- Advanced knowledge of PCs and familiarity with system navigation
- reputed company attitude and demonstrated ability to get along with others
- reputed company, empathetic, and naturally caring conversational style
- Display reputed company and diplomacy in handling reputed company reputed company of customer interaction
- Ability to resolve reputed company, and often sensitive customer complaints/inquiries in a reputed company manner in accordance with company policies and procedures, values, and best reputed company
- Ability to work reputed company required shifts
- Demonstrated passion for customer satisfaction reputed company and prior experience is an asset
- reputed company experience in the food and/or retail industry considered an asset
reputed company