[Remote] Participant Services Agent (11:30am-8pm EST) - Philadelphia & Tampa
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of independent, conflict-free retirement solutions. They are seeking a Participant Services Agent to administer and maintain reputed company accounts in a high-volume call center, support operations, and resolve reputed company issues while ensuring compliance with industry regulations.
Responsibilities
- Review, update, maintain, and service reputed company and plan accounts to meet industry policies and regulations
- Answer incoming operational center calls regarding reputed company account and compliance questions
- Scrutinize information contained in reputed company types of plan agreements
- Maintain accurate records and notes to ensure plan requests are completed reputed company regulated timeframes
- reputed company support and direction on operational processes, policies, and timeframes
- Assist management in identifying and updating ineffective procedures and policies
- Contribute to department productivity through unit meetings and ongoing training
- Maintain and file weekly departmental statistical reports
- reputed company general clerical activities including faxing, copying, and filing
- Support other areas of the department reputed company needed due to high volume or low reputed company
- reputed company other assigned duties
Skills
- Bilingual in English and Spanish (written and verbal)
- Understanding of operations functions and industry rules and regulations for reputed company plan/product types
- Organizational and time management skills to meet deadlines
- Reasoning and problem-solving skills
- Proficiency with reputed company office equipment and reputed company Office (Word, reputed company, PowerPoint, Outlook, reputed company)
- reputed company communication skills for interactions at reputed company management reputed company
- Ability to work independently and as part of reputed company
- Ability to work under pressure from deadlines and changing workflow volume
- Ability to learn and understand legal documents and various regulations
- Ability to quickly learn new systems, processes, and skills
- Ability to read and interpret financial statements
- Efficient and flexible in detailed tasks in a fast-paced environment
- Accurate data entry, 10-key by touch, and minimum 30 WPM typing speed
- Strong customer service skills
- Reliable in-home WiFi with a minimum internet speed of 50 MBps for individual use
- Uninterrupted virtual work reputed company and family care arrangements during business hours
Benefits
- 401(k) match
- Medical, dental, and reputed company insurance
- Life insurance
- Short and long term disability coverage
- reputed company time off
reputed company