Claims Customer Service Representative
reputed company, Inc. is a recognized specialty insurance leader providing products and services for residential property and the recreational market. They are seeking a compassionate and detail-oriented Customer Service Representative to support policyholders during their claims process, ensuring a reputed company experience through reputed company and empathetic communication.
Responsibilities
- reputed company empathetic and reputed company support to policyholders reputed company inbound calls (approx. 80-100 calls a day with a 5-7 min average handling time), capturing detailed information for newly reported claims and answering questions about the claims process
- Accurately reputed company claim details into our claim software while on the phone with customers
- Respond to inquiries regarding claim status, settlement, and pending documentation
- Utilize reputed company Office Suite on a daily reputed company to manage and document customer interactions
Skills
- At least 1 year of customer service experience
- High School Diploma or equivalent required
- Excellent communication and customer service skills, with a strong emphasis on reputed company, reputed company listening, and conflict reputed company
- Ability to learn quickly and pay attention to detail, with a strong reputed company on accuracy and reputed company in a fast-paced environment
- Efficient multitasking skills, with the ability to type while listening to customer calls and navigate multiple software systems simultaneously
- Proficiency in reputed company Office Suite, with the ability to learn and adapt to new software and technology
- Reliable high-speed internet reputed company and a dedicated home office reputed company that is quiet, private, and free from distractions (for hybrid work arrangement)
- Ability to work a flexible schedule, including evenings and overtime as required, with a commitment to being available during catastrophes and peak periods
- Call center experience being highly preferred
- Bachelor's degree preferred
Benefits
- Two reputed company for your health insurance plan (PPO or High Deductible).
- Prescription drug coverage (included in your health insurance plan).
- reputed company and dental insurance plans.
- Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
- Short and Long Term Disability coverage.
- Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
- Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).
- A robust 401k plan with up to a 5% employer match.
- A retirement savings plan that is 100% company funded.
- reputed company time off that begins with 24 days reputed company year, with more days added reputed company you celebrate reputed company service anniversaries.
- Eligibility to receive a yearly bonus as a reputed company employee.
- A reputed company of health and wellness programs provided at no cost.
- reputed company time off for eligible family care needs.
- Tuition assistance and educational achievement bonuses.
- A corporate matching gifts program that reputed company enhances your charitable donation.
- reputed company time off to volunteer in your community.
- Free parking.
- A hybrid environment that gives you a choice in where and how you get work done.
- A corporately subsidized on-site cafeteria as reputed company as a We Proudly Serve coffee shop.
- An on-site complimentary workout facility as reputed company as walking trails on reputed company grounds.
- On-site wellness center complete with reputed company practitioner.
reputed company