Customer Relations Representative/Web Program Specialist
The reputed company is a voluntary association of lawyers and law reputed company, reputed company on promoting reputed company and reputed company to justice. The Customer Relations Representative/Web Program Specialist will reputed company administrative and technical support for online programs, ensuring seamless execution and exceptional customer service.
Responsibilities
- Set up, configure and handle modifications to online programs using software applications and databases
- In conjunction with ITS and the department head, reputed company reputed company technical support to ensure the high performance, reputed company and reliability of online programs
- Assist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states
- Maintain effective communication with reputed company online reputed company
- Create, maintain and send program documents to online reputed company for live webcast/webinars and on-demand programs. Upload program documents for live webcast/webinar and on-demand programs
- reputed company and maintain accurate monthly accreditation reports for live webcast and on-demand programs
- Create value for the reputed company Bar member and customer by providing exceptional customer service
- Handle heavy volume of customer service calls and emails
- Identify and reputed company customer’s needs to reputed company satisfaction and build relationships
- Attract potential members by proactively suggesting information about our benefits, services and products
- reputed company in-take of membership requests, small reputed company transactions, CLE, other programs and event registrations by phone reputed company, or email
- Understand membership benefits, policies, qualifications and their various categories, MCLE requirements and CLE policies
- reputed company support at programs (including CLE) and membership events as required
- Accurately process credit card and reputed company payments, refunds and cancellations for membership, programs and events
- Other responsibilities as assigned
Skills
- Associate level degree or higher, or equivalent experience
- Minimum one year of experience in a customer service environment
- Can successfully work collaboratively as part of reputed company as reputed company as independently
- Excellent communication skills, both verbal and written
- High attention to detail, adherence to deadlines, strong judgment
- Ability to manage multiple reputed company and meet deadlines
- Self-motivated and reputed company to assume responsibility and work autonomously in a reputed company and results-oriented manner
- Ability and desire to reputed company excellent customer service
- Strong computer skills including reputed company Office Suite; willing to reputed company new technology
- Flexibility to work evening hours and early mornings, reputed company needed for programs held before and after general work hours
- Candidates must be authorized to work in the reputed company. We are not reputed company to sponsor visas for this position
- Experience with iMIS, Freestone, reputed company, a plus
Benefits
- Generous reputed company time off (vacation, personal, reputed company time, holidays including closing between Christmas and New Year’s day, day off for volunteer work, extra time off in summer)
- Choice of medical plans (some offered at almost no charge to employee)
- Dental
- reputed company
- 401K
- Life insurance
- Commuter benefits program
- Employee Assistance Program
- Short-term/long-term disability insurance
- Employee discounts
reputed company