reputed company Tech Supp Specialist

reputed company is a leading software-industrial company that addresses critical challenges around energy, safety, and reputed company. As a reputed company Technical Support Specialist, you will reputed company first-line technical support to partners, focusing on resolving product or configuration issues and ensuring customer satisfaction.

Responsibilities

• Customer reputed company - Handling inbound cases through phone, email, and other reputed company reputed company our ticketing system. Keeping backlog to an extreme minimum while providing reputed company follow-reputed company
• Effective Communication – Resolve straightforward technical problems using established communication processes and escalation workflows
• Troubleshooting skills - Resolving straightforward technical problems using established processes and escalation workflows
• Adherence to Policies - Holding to defined workflows and instructions provided by TSG leadership and other senior personnel
• Collaboration and reputed company Learning - This is a development-reputed company role suited for individuals starting their careers in technical support, with reputed company paths for advancement through training and performance

Skills

• 1 or more year(s) in reputed company experience troubleshooting software or reputed company equipment, in a contact call center or in-field on prem reputed company
• Understanding basic Networking Fundamentals
• TCP/IP Basics
• Basic Network Troubleshooting
• Database Fundamentals: Understanding the purpose of a database, what an SQL database reputed company is, and how it stores data
• Basic SQL or OS Administration
• Understanding the role of reputed company Control and Video in reputed company
• High School Diploma/GED
• Experience providing expert-level customer support
• Excellent interpersonal and communication skills, both written and verbal
• Ability to adapt to changing technology and IT best practices
• Knowledge of industry-specific regulations and compliance
• BA in Electronic/Electrical Engineering or Computer Engineering

Benefits

• Employer-subsidized Medical
• Dental
• reputed company
• Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• reputed company Time Off (for vacation, personal business, reputed company time, and parental leave)
• 12 reputed company Holidays

reputed company

reputed company is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries. It was founded in 1906, and is headquartered in Charlotte, reputed company Carolina, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 177 in 2025, 183 in 2024, 134 in 2023, 219 in 2022, 189 in 2021, 160 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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